Surgery Scheduler

Overview

It may sound cliché, but it is true. A career taking care of cancer patients is a calling for most all of us. It's much more than a job. Each of us has a unique story that brought us to Compass Oncology, but those stories usually share common themes of care, compassion, and commitment. No matter the role, each Compass team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. If this sounds like you, please reach out to us. We can't wait to hear your story.

Compass is looking for a Surgery Scheduler to join our East Cancer Clinic located in Portland, OR to help coordinate treatments and support the department. This important administrative role is responsible for the coordination of our department's schedule both internally, and with counterparts at surrounding surgical centers. An individual with at least 3 years of medical office experience, preferably with surgery scheduling experience, and the ability to handle high volume time sensitive projects will find the most success.

Employment Type: Full-time, 40 hours per week

Location: East Cancer Center (Portland, OR)

Salary Range: $19.95- $28.82

Final offer amounts are determined by a review of the candidate's applicable experience and qualifications, as well as, internal employee equity considerations.

JOB SCOPE:

Under direct supervision, is responsible for scheduling patient appointments and tests in an efficient and timely manner. Answers all incoming calls and directs calls to appropriate personnel. Serves as a liaison between patient and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answers all incoming calls; assesses callers needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner.

• Schedules new patients and return appointments in computer system in accordance with physician and/or office guidelines.

• Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.

• Obtains and enters all authorization and correspondence relating to referrals in patients charts and computer.

• Schedules surgeries at hospitals and surgery center facilities.

• Coordinates surgery cases with other internal departments and external practices including radiology, nuclear medicine, and plastic surgery.

• Schedules outpatient appointments/testing and hospital admissions upon request.

• Obtains necessary pre-certification as required.

• Handles new patient referrals, gathers necessary information, assigns the patient account number and schedules appointment.

• Handles incoming phone calls from patients needing to schedule or reschedule appointments.

• Provides patients with accurate and legible appointment cards.

• Documents no shows in patient's chart for missed visits. Follows up with patient to reschedule any missed appointments.

• Arranges for patients to have financial counseling as needed.

• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.

• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.

• Prepares correspondence, memos, forms and other typing as requested by supervisor.

• May provide guidance and daily work direction to junior level staff.

Qualifications

QUALIFICATIONS:

Education: High school diploma or equivalent required.

Experience/Training:

• Minimum (3) years of office experience, preferably in a medical office setting.

• Surgery Scheduling experience highly preferred.

• Experience with Multi-line Phone systems.

• Microsoft Office and Scheduling Software strongly preferred.

More About the Company:

Compass Oncology team brings together leading cancer experts in the fields of surgical, medical and radiation oncology, pathology and palliative care to provide the most comprehensive cancer care possible and an even more cohesive patient experience. In addition, the majority of our physicians specialize in particular cancer types, bringing a heightened level of expertise to our patients. If you are a dedicated, team-oriented, patient-centered individual looking for an opportunity where you are proud of what you do, work hard, have fun, want to learn and go home at the end of the day knowing you made a difference in the lives of our patients; Compass Oncology is the place for you!

As a member of The US Oncology Network, one of the nation's largest community-based cancer treatment and research networks, Compass Oncology participates in leading-edge clinical trials through US Oncology research, which has helped develop 89 FDA approved cancer therapies. We serve the Portland and Vancouver communities with clinical offices located throughout the metro area.

To learn more about Compass Oncology and its daily mission, please visit our website at https://compassoncology.com/

Our Benefits:

When you feel supported, both from a health and financial wellness perspective, you have the energy and motivation to make good things happen - whether it is caring for patients, caring for yourself and your family, or giving back to your community. That's why Compass Oncology offers a full suite of competitive benefits that support your physical, mental and financial well-being. From health and wellness programs, to retirement education and plans, we give you the tools to make great choices for your health and financial wellbeing now and in the future.

For benefit-eligible employees who work 20 hours or greater, we proudly offer the following:

• Medical, Dental, Vision, Life and Disability

• HSA and Flexible Spending Accounts

• Critical Illness, Hospital, and Legal Plans

• PTO and Holiday Plans

• Retirement Savings Plans

• Robust Wellness Program and Incentives

• EAP

• Perks

• Jeans Fridays!

For more details: Compass Employee Benefits

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment.