Surgery Scheduler

Why ThedaCare?

Living A Life Inspired!

Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world.

At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you're interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.

Benefits, with a whole-person approach to wellness -

• Lifestyle Engagement

• e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support

• Access & Affordability

• e.g. minimal or zero copays, team member cost sharing premiums, daycare

About ThedaCare!

Summary :

The Oncology Scheduler and Coordinator performs scheduling and coordination of care for Cancer Center patients to ensure that necessary information is in place to support quality, timely service. This includes scheduling diagnostic, hematology, radiation, and infusional services. Performing coordination for care navigation with patient financial advocacy collaboration. In addition, communicating essential information to patients regarding the services being ordered for both medical oncology and radiation oncology. The Oncology Scheduler and Coordinator performs these functions while meeting the mission and goals of ThedaCare and regulatory compliance requirements.

Job Description:

Oncology Scheduler based at Regional Cancer Care Appleton North Campus, however, may require travel to Cancer Care Outreach Clinics in Berlin, Neenah, Oshkosh, New London, Waupaca, and Shawano.

Key Accountabilities

• Schedules patients including obtaining and validating demographic and insurance information while maintaining a 95% quality rating and meeting appropriate productivity metrics as well as ensuring appropriate procedure based on physician orders

• Templates all providers schedules and manages them throughout the year

• Schedules new patients for the cancer center and reviews chart to ensure proper information in regards to the diagnosis is received including but not limited to dosimetry and PACS for provider reviews

• Understanding of chemotherapy drugs and length of infusions for patient and to comply with infusion templates

• Care coordination of multiple visit types for radiation and medical oncology needs based on physician orders

• Collaborates with Speech Therapy, Operating room and Urology departments directly for HDR, brachytherapy studies performed the department

• Therapy plan reviews to ensure patients visits are scheduled appropriately and timely

• Coordinates care for all radiation and medical oncology providers consults of new patients referred to cancer program

• Manages in-baskets and incoming and outgoing referral work queues

• Care coordinated with patient in person up to 80% of the day and over the phone providing proper care and support surrounding the patient needs

• Provides proper patient instructions for chemotherapy and radiation surgeries and biopsies, while providing excellent customer service

• Direct diagnostic hospital outpatient services scheduling for high end imaging services and laboratory services as needed

• Communicates with pharmacists regarding medications and availability for infusion medications

• Completes medical necessity/compliance checks as appropriate

• Facilitates the flow of patient forms, patient letters, and data collection per department needs

• Utilizes system-wide standards to correctly identify patients

• Is accountable for point-of-service goals as assigned

• Proactively problem solves access issues that arise when scheduling to meet patients need, which can include adjusting schedules to utilize unused time due to cancellations and to accommodate patient needs

• Answers phones, takes appropriate action, and forwards when necessary to appropriate departments

• Support system education classes, support system web master email, support appointment reminders for the system

• Evaluate patients needs across the system and coordinate care as determined by ordering providers and performs administrative tasks to support operational needs of the areas

Qualifications

• High school diploma or GED required

• 1-2 years of customer service experience preferred

• Medical terminology and oncology background preferred

Physical Demands

• Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance

Work Environment

• Climate controlled office setting with daily movement throughout the facility

• Interaction with patients and department members and other healthcare providers

• Use of computers throughout work day

• Frequent use of keyboard with repetitive motion of hands, wrist and fingers

• This position would be Monday and Thursday in Oshkosh and the other days in Appleton

• Every other Tuesday off

Scheduled Weekly Hours:

12

Scheduled FTE:

0.3

Location:

ThedaCare Regional Cancer Center - Appleton,Wisconsin

Overtime Exempt:

No