Surgery Scheduler, Orthopedic Surgery, (San Rafael), Full-Time, Days

About MARINHEALTH a UCSF Affiliate:

MarinHealth Medical Network is a medical foundation representing the physicians, their care teams and office staff, who previously operated under Prima Medical Foundation or the Marin Healthcare District. With a network of clinics across many different medical specialties throughout Marin and Southern Sonoma County, MarinHealth Medical Network functions as an extended family of healthcare advocates who take pride in knowing that we aren't just making a living; we're making a positive impact on the health of our patients and their families. Come and join us in touching and transforming lives every day!

External hires are subject to a background check and pre-employment medical screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with federal, state and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classifications protected by federal, state & local laws.

General Summary:

This position provides support to the Orthopedic Surgeons. The Surgery Scheduler maintains physician's clinics and surgery schedules, provides direct assistance to physicians, and manages communication and correspondence directly with staff, patients, physicians and the Practice Manager. The Surgery Scheduler will also act as a liaison for specialist vendors. The Surgery Scheduler also maintains exceptional communication with local hospital and outpatient facilities.

Essential Functions and Responsibilities:

Surgery Scheduling:

• Use electronic medical records to complete patient or Physician task requests

• Schedule surgery for multiple providers

• Communicate professionally with OR, assisting physicians, patients, and insurance companies

• Obtain Authorization for in and outpatient surgeries & procedures

• Verify patient medical and pharmacy benefits

• Maintain accurate and detailed documentation

• Complete referrals accurately and appropriately

• Obtains patient and billing information for surgery assists

• Assist patients with EDD claim forms

• Keeps monthly log of all surgeries, confirms OP reports received, and submit reports to PM Monthly.

Direct Patient care:

• Answer phones in a professional manner

• Schedule appointments for multiple providers

• Take messages for multiple providers and document in electronic medical record

• Address patient requests and inquiries

• Confirm patient appointments

• Mail recalls and correspondence

• Scan and file as needed

• File duties

Miscellaneous:

• Special projects or requests by Practice Manager

• Back up Administrative positions

General

• Remains calm and effective in emergency or high pressure situations

• Collaborate with team members on various ongoing projects

• Perform all other duties as required or assigned.

Qualifications:

• Demonstrated punctuality, reliability, and professionalism

• At least one year of related medical office experience

• Prior surgery scheduling experience preferred

• Demonstrated and exceptional follow through and completion of tasks

• History of exceptional customer service skills

• Ability to multi-task effectively

• Strong attention to detail

• Understanding and usage of medical terminology

• Knowledge of CPT and ICD-10 codes

• Expertise in effective, tactful communication skills

• Experience with and proficiency in use of electronic medical record systems; use of Allscripts software a plus

• Ability to read, write, do arithmetic, and apply reasoning skills equal to at least that of the average high school graduate.

• Proficient computer skills and accuracy of data entry

• Ability to work unsupervised

Education:

High school diploma or General Educational Development (GED) certificate required.

Experience:

Two years of experience in a medical clinic or physician's office.

Behavioral Standards:

We have adopted the following standards of behavior in addition to the job responsibilities listed above so we can create and maintain an optimal workplace environment. Your application for this position assumes you agree with and can maintain the following workplace values:

• Exceptional customer service

• Professionalism on the phone, in person, and with each other

• Respectful communication with patients, vendors, volunteers, and co-workers

• Effective teamwork

• Ability to maintain a safe work environment

• A positive attitude

• A good sense of humor and fun in the workplace

• Support of each other, the patients, and the practice

At MarinHealth, our top priority is the well-being of our employees, patients, and community. As such, we require all employees to receive necessary immunizations, including the measles, mumps, varicella, and seasonal flu vaccinations as a condition of employment and annually thereafter. Additionally, the continued recommendation to obtain a COVID + booster vaccination status. We understand that some individuals may require medical or religious exemptions from these requirements, but we remain committed to prioritizing the health and safety of all. Thank you for helping us in our efforts to maintain a healthy and safe environment for all.

The compensation for this role listed on this posting is in compliance with applicable law. The selected candidate's compensation will be determined based on the individual's skills, experience, internal/market equity factors, and qualifications. This posted minimum and maximum range represents the minimum and maximum of what we reasonably expect to compensate for the position. Furthermore, all compensation decisions are ultimately determined in accordance with our compensation philosophy. Compensation for positions covered by collective bargaining agreements are governed by the agreements in the aforementioned document.