Company Info: VCA Inc. owns, operates, and manages the largest network of freestanding veterinary hospitals and veterinary clinical reference laboratories in North America, with over 900 hospitals located in the U.S. states and Canada, and more than 55 clinical laboratories. VCA is also a leading supplier of diagnostic imaging equipment to the veterinary industry, as well as operating a franchisor of premier dog daycare facilities.
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VCA Animal Specialty Group is a multi-doctor, 24-hour emergency and specialty practice in Los Angeles, Californialocated in the southeastern San Fernando Valley, near Griffith Park, the L.A. Zoo, and the Hollywood-Burbank Airport.
2018 Surgery Doctor's Assistant Job Description
Required for this position: Have a strong knowledge of surgical and general medical terminology, calculations and procedures; The ability to communicate with clients in a compassionate, respectful and professional manner; The ability to speak to doctors, technicians and customer service representatives quickly and efficiently and in a clear and concise manner; The ability to organize, multitask and prioritize daily responsibilities; The ability to follow directions with and without supervision; The ability to be thorough and ask questions when something is unclear or unknown; The ability to lift objects or pets of at least 30 lbs; The ability to control large, anxious or angry pets; The ability to recognize certain behaviors in animals; The ability to understand the needs and styles of the doctors; The ability to work with computers, phones and other office equipment.
Available schedules for this position: Sun-Wed, 9:30am-8pm, Wed-Sat, 9:30am-8pm
Persons to report to: Hospital Administrator, Surgeons, Technician Manager and Office Manager, Surgery Supervisor
Overview of Primary Responsibilities:
The primary responsibility of the Surgery Doctor's Assistant is client communication. Details of client communication include explaining discharges or postoperative care, creating and presenting itemized estimates, inputting callback reminders into DVMax, and doing postoperative follow up phone calls, providing patient updates (pre/intra/post-op), obtaining pertinent patient histories for new/recheck appointments, etc.
Note: Due to working closely with clients, the Surgery DA must maintain a positive, professional, respectful and compassionate demeanor at all times.
Overview of Secondary Responsibilities:
Other responsibilities include but are not limited to observing and taking notes in surgical rounds, keeping thorough notes on all hospitalized surgery patients, maintaining the surgery discharge schedule, removing patient information from Smartflow into DVMax after discharges, communicating with the doctor's to keep their appointments flowing in a timely manner, writing/transcribing medical SOAPs and histories into DVMax and/or Smartflow, manage patient information on Smartflow, entering surgical charges, checking patients in, charging patient out, obtaining medical records from referring doctors, obtaining lab results (Antech, Idexx, etc), filling prescriptions, submitting samples to labs, manage whiteboard for all labs pending, etc.
Discharges: Explain to clients in detail what to expect after surgery, including possible complications, how to recognize pain and/or discomfort, how to determine when a pet needs to be seen on an emergency basis, how to make the patients comfortable, etc.
The Surgery DA will also be required to explain and demonstrate various medications (oral and intramuscular), including their uses, doses and routes of administration. They must also demonstrate how to use and care for feeding tubes, catheters and drains.
It will be the responsibility of the Surgery DA to coordinate with the charge nurses and CSR staff regarding final patient invoices. Additionally they will be required to proofread discharge instructions, and make any necessary corrections, only after confirming with the surgeon. They will be required to prepare the green discharge checkoff form, prepare the patient (bathed, e-collar on, IVC removed, boo boo bandage removed, etc.), prepare any food, prescriptions, slings and ice packs to go home with the patient, etc.
Estimates: The Surgery DA will responsible for creating estimates to the surgeon's specification on DVMax, and presenting them to the clients in a clear and comprehensive manner. The Surgery DA must have a strong understanding of various procedures, medications and supplies use in the surgery department.
Postoperative Follow Up Phone Calls: The Surgery DA will responsible for inputting all callback reminders (rechecks and postoperative) into DVMax.
They are responsible for calling clients to obtain patient updates (2 days, 1 month, 2 month, annually, etc), followed by communicating the updates to the surgeons, and typing them into DVMax. Additionally, the DA will be responsible for responding to client concerns via phone and/or email, calling clients to inform them of overdue appointments, informing them of medications and coordination of the return of pet collars and leashes, if any. etc.
Patient Updates/Callbacks: Throughout the day, the Surgery DA will be responsible for providing clients updates on their pets upon the surgeon's request, which may include preoperatively, intraoperatively and/or postoperatively, including the forwarding of patient photos, if available and upon surgeon's request. In addition, the Surgery DA may be asked to inform clients of financial updates, radiology results, as well as final results pertaining to blood, urine, cytology and/or tissue samples.
Patient Histories: During appointments, the Surgery DA may be asked to speak to clients to obtain pertinent medical histories. They must be able to communicate the information to the surgeons quickly and efficiently and in a clear and comprehensive way.
Surgery Rounds: The Surgery DA must be available to attend daily surgery rounds with the surgeons.
They must be able to take detailed notes to prepare for the day's discharges, client callbacks, appointments, patient updates, etc.
They must be able to quickly transcribe doctor's notes into DVMax and/or create Smartflow treatment sheets.
Maintain Surgery Discharge Schedule: The Surgery DA will be responsible for maintaining and organizing the surgery discharge schedule on DVMax throughout the day. They may be asked to communicate with clients to determine a discharge time, and add it to the schedule.
Manage Smartflow Treatment Sheets: The Surgery DA will be responsible for making minor adjustments to treatments sheets per the doctor's request and specifications.
They will be responsible for ensuring that the Smartflow patient information page is filled out to completion. Once the patients are discharged from the hospital, the DA will need to complete the patient's charts by transferring all Smartflow treatment sheets and anesthetic sheets to DVMax. Once the information is transferred to DVMax, the DA will need to remove the patients from Smartflow.
Communicate to Help Maintain the Flow of Surgery Appointments: The Surgery DA may be responsible for maintaining communication between the Client Service Representatives, technician staff and surgeons to help keep the flow of appointments running on time.
Write Medical SOAPs and Histories: The Surgery DA may be asked to be present for appointments to help write up or transcribe SOAPs and patient histories into DVMax, as well as use the iPads or computers to create Smartflow treatment sheets to the surgeon's specification.
Enter Surgical Charges: As with creating estimates, the Surgery DA may be responsible for entering charges for initial and recheck appointments.
Check Patients In, Charge Patient Out: When necessary, the Surgery DA may be asked to check in surgery patients for their new and recheck appointments.
They will present the clients with new patient paperwork, and create a chart to give to the surgeons. Additionally, the DA will make sure the exam rooms are clean and presentable for the clients. At the end of the appointments, the DA may be asked to charge clients out, which includes going over itemized charges and taking and processing payments.
Obtain Records from Referring Doctors: The Surgery DA is responsible for contacting referring veterinarians to obtain medical records, including imaging results (radiographs, U/Ss, CTs and MRIs), lab results and any additional pertinent information that is useful for patient's exams.
Fill Prescriptions: The Surgery DA is responsible for communicating with clients and surgeons to fill all new and refill prescriptions. It is the DA's responsibility to be diligent when filling prescriptions by verifying the correct medications, doses, routes of administration and calculations.
Submit Lab Samples/Manage Lab Whiteboard: The Surgery DA will be responsible for submitting bladder stones to the lab for analysis.
They will be required to manage the lab whiteboard, and ensure all labs pending are added and/or removed when necessary. It will be the responsibility of the Surgery DA to call the lab for all pending results including UMICs for future THRs/TPLOs, stone analysis, bloodwork, etc.
The DA will be required to ensure all patient's charts with pending labs are pulled, and placed in the appropriate doctor's lab pending boxes.
Hospital Cleanliness Responsibilities:
Clean and stock pharmacy, lab, treatment floor, exam rooms and surgery rooms; help clean and sterilize surgical instruments; help maintain the upkeep of hospital laundry; wash patient food bowls; complete posted task list during down times; help keep kennels and patient bedding clean; help maintain the break room and clean up after yourself; be familiar with isolation protocols; and help the overall maintenance of the sights, smells and sounds of the hospital on a daily basis.
Opportunities for Growth: There are several areas of potential growth as a Surgery Doctor's Assistant in the hospital. By demonstrating a superior work ethic, the desire to perform and learn additional tasks, show reliability and dependability, show strong leadership and training abilities toward other staff members, as well as maintain a positive, professional and respectful demeanor, this position can be upgraded to other available positions within the hospital.
How this position is part of the team: By being assigned the Surgery Doctor's Assistant position, you can help maintain the high standard of care that is extremely important for our patients.
Your contribution as the Surgery DA will give the doctors the opportunity to diagnose and care for more patients quickly and efficiently, resulting in top notch patient care. Every aspect of the patient's care rolls over into customer service as well. By educating our clients, we can give them the opportunity to provide optimum care for the life of their pet. Serving the clients beyond their expectations with our patient care, customer service, and hospital cleanliness will enable us to forge strong bonds with our clients and their pets.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
VCA Antech, Inc.