The supervisor is responsible for oversight of healthcare management staff including the organization and development of high performing teams. Works closely with functional area managers to ensure consistency in clinical interventions supporting our members. Accountable for meeting the financial, operational, and quality objectives of the unit. Position is full time Monday-Friday with rotating late shift and weekend/holiday coverage. Looking for someone who enjoys working in an office setting in a high energy and motivated team environment.
Strong Customer Service Skills including sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members
Excellent proven clinical assessment skills with ability to make good decisions and exercise sound clinical and professional judgment as well as manage multiple priorities.
Good time management and organizational skills along with the ability to manage continually changing priorities are needed
Serve as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking.
Ensure implementation and monitoring of best practice approaches and innovations to better address the member's needs across the continuum of care.
May act as a liaison with other key business areas.
May develop/assist in development and/review new training content, may collaborate/deliver inter and intradepartmental training sessions
Develop, initiate, monitor and communicate performance expectations
May act as a single point of contact for the customer and the account team including: participation in customer meetings, implementation, and oversight of customer cultural requirements, and support implementation of new customers.
Participate in the recruitment and hiring process for staff using clearly defined requirements in terms of education, experience, technical, and performance skills
Assess developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams.
Establish an environment and work style that promotes the concept of teamwork, cross product integration, and continuum of care thinking that results in strong performance.
Consistently demonstrates the ability to serve as an model of change agent and lead change efforts.
Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed accountable for maintaining compliance with policies and procedures and implements them at the employee level.
Computer skills including navigating multiple systems and web-based applications, use of mouse and strong keyboarding skills. -
RN licensure required
3+ years supervisory experience is required
Strong computer skills: Word, Excel, Outlook
Ability to communicate effectively with Providers, Members, Staff and other Leaders both in oral and written formats
Ability to evaluate and interpret data, identify area
The minimum level of education required for candidates in this position is a Bachelor's degree or equivalent experience.
LICENSES AND CERTIFICATIONS
Nursing/Registered Nurse (RN) is required
Telework with office visits as needed
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.