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Supv Technical Support - Federal

Expired Job

Centurylink Herndon , VA 20171

Posted 4 months ago

CenturyLink (NYSE: CTL) at is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at for more information.

Job Summary

The Supervisor of Technical Support is responsible for scheduling personnel for new installations, operations and maintenance in support of a classified Government networks.

Job Description

  • This position supports P2912 in providing supervision for installation of new sites, modifications to existing sites and operations and maintenance

  • Candidate will manage technicians whose work includes, implementation, and repair support for P2912

  • Responsibilities include adherence and updates to SOPs, integration support with Network Operations Center (NOC), hiring new employees and updating status reports

  • Ability to provide hands on technical support and mentorship, to include coaching and development of employees with regards to new processes and quality standards, performance management, safety, and technical skill sets.

  • The Supervisor Technical Support provides oversight to ISP Installation and Maintenance technical staff including the following tasks:

  • Maintains staff schedules

  • Ensures tools are properly accounted

  • Ensures staff is appropriately trained

  • Maintains maintenance logs

  • Ensure adherence to installation standards restoration procedures, and sound engineering practices

  • Provide quality checks on work performed by ISP technicians

  • Completes Site Coordination Access Request Forms, allowing technician access to government facilities

  • Ensures personnel complete safety and compliance training

  • Provides input into weekly status meeting


  • Experience with installation procedures

  • Experience with supervision of personnel

  • Experience Cisco MSTP, MSSP and MSPP equipment helpful

  • Offer of employment contingent upon the results of a pre-employment drug test and background check

  • Good driving record

  • Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience

  • Five or more years applicable work experience

  • US Citizenship required

  • Active TS/SCI with Poly

  • Must maintain eligibility requirements for access to classified information (applicants selected will be subject to a government security re-investigation


Associates or Equivalent in Electronics or Engineering General

Alternate Location: US-Virginia-Herndon

Requisition # : 203205

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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Supv Technical Support - Federal

Expired Job