CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
The Supervisor of Technical Support is responsible for scheduling personnel for new installations, operations and maintenance in support of a classified Government networks.
This position supports P2912 in providing supervision for installation of new sites, modifications to existing sites and operations and maintenance
Candidate will manage technicians whose work includes, implementation, and repair support for P2912
Responsibilities include adherence and updates to SOPs, integration support with Network Operations Center (NOC), hiring new employees and updating status reports
Ability to provide hands on technical support and mentorship, to include coaching and development of employees with regards to new processes and quality standards, performance management, safety, and technical skill sets.
The Supervisor Technical Support provides oversight to ISP Installation and Maintenance technical staff including the following tasks:
Maintains staff schedules
Ensures tools are properly accounted
Ensures staff is appropriately trained
Maintains maintenance logs
Ensure adherence to installation standards restoration procedures, and sound engineering practices
Provide quality checks on work performed by ISP technicians
Completes Site Coordination Access Request Forms, allowing technician access to government facilities
Ensures personnel complete safety and compliance training
Provides input into weekly status meeting
Experience with installation procedures
Experience with supervision of personnel
Experience Cisco MSTP, MSSP and MSPP equipment helpful
Offer of employment contingent upon the results of a pre-employment drug test and background check
Good driving record
Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience
Five or more years applicable work experience
US Citizenship required
Active TS/SCI with Poly
Must maintain eligibility requirements for access to classified information (applicants selected will be subject to a government security re-investigation
Associates or Equivalent in Electronics or Engineering General
Alternate Location: US-Virginia-Herndon
Requisition # : 203205
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.