Dealertrack is currently looking for an Operations Supervisor with business and project management experience to join our team in Sacramento, CA.
The Operations Supervisor is responsible for the oversight and execution of daily duties, work flow and management of the department.
Supervises, coaches, trains, and mentors and provides guidance and assistance to staff in order to meet business goals and objectives
Maintain Service Level Agreements with Clients for all transactions
Interview applicants and make recommendations to hire to human resources department
Participate in and make recommendations for employee recognition program.
Provide disciplinary action in accordance with company policies
Work collaboratively with your peers to manage resources and enhance work process to meet overall service levels to the internal and external client groups
Ensure compliance with corporate policies and procedures not to exclude safety and ergonomic training within the internal department
Prepare and administer performance feedback and focal reviews on time
Participates in the establishment of policies, procedures, reporting and tracking mechanisms that result in an efficient operation
Develop project requirement and implementation schedules in conjunction with operations team members
Develop, implement and maintain procedures controls and objective metrics to facilitate accurate measurements of performance and service level reporting
Perform other duties as assigned by management
High school diploma/GED required.
One years previous supervisory experience required
Strong leadership skills required, including the ability to coach, motivate and instruct others in order to reach desired results in quality, production and accepted service levels.
Excellent written and verbal communication skills required
Strong skills with MS Office, Word and Excel, PowerPoint required
Problem solving and advanced decision-making skills required
Ability to adjust priorities as needed to support business requirements
Bachelor's degree with a business major or equivalent business experience preferred
Vehicle title management experience preferred
Quality Six Sigma or Lean experience preferred
Preferred experience in a high-volume production and customer service environment in banking, insurance, mortgage or vehicle title administration