Supv, Patient Access Services

Job Description

ECU Health

About ECU Health North Hospital

ECU Health North Hospital is a Joint Commission-accredited, 204-bed acute bed facility serving Halifax, Northampton and Warren counties in the north-central region of North Carolina. Its service area also reaches into southern Virginia. With more than 600 team members, the hospital offers a broad range of medical and surgical services. It features a 24-hour emergency department and offers advanced diagnostics as well as specialty and primary care.

Position Summary

The Supervisor has responsibility for assisting with the daily management of Patient Access staff for assigned department. Promote best practices in the hospital for scheduling, pre-registration, registration, admission, point of service collections and financial assistance in support of patient satisfaction and revenue enhancement. The Supervisor provides leadership support and direction to staff to ensure excellent customer service to internal and external customers and the efficient process flow to service delivery areas.

Minimum Requirements

• Associate degree Healthcare, Business or related field- or higher.

• 4 to 5 years registration/insurance verification and scheduling experience in EPIC, or other EHR systems within a hospital or medical office environment

• 5 years Customer Service Experience

• Combination of experience and education will be considered

• Excellent verbal and written communication skills

• Solid problem solving capabilities to identify data element and compliance issues, prepare audit reports, and identify trends

• Proven ability to effectively lead a group and support fellow leadership members

• Proficient computer skills; Experience with Microsoft Office applications (Outlook, Word and Excel)

Preferred Requirements

• 4 year college degree in Healthcare Administration, Business or related preferred

• Working knowledge of EPIC Cadence/Prelude

• Experience with Microsoft Office applications (Outlook, Word and Excel)

• Insurance Verification Experience

Other Information

• Full Time

• Shift: Day

• 40 hours weekly

• On call: NO

• Weekends: NO

• Superviosry position for team that works 7am-6pm

• Extended hours may be needed to cover all time slots or flexibility

• Great Benefits

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Contact Information

For additional information, please contact:

Aldric Hicks, Talent Acquisition Consultant

ECH Health Talent Acquisition

Email: