Centurylink Broomfield , CO 80021
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
The supervisor position will directly support the NMS/Managed Services customer base, serving as the supervisor for Repair operations related technical support, configuration management, and coordination of customer premise equipment repair and change activities. This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with program growth while motivating others to meet stringent deadlines.
This position will work Day Shift, Monday - Friday
Scope of responsibilities for Position:
The candidate will be responsible but not limited to the below tasks:
The Supervisor will work in a challenging, hands-on environment supporting all NMS Managed Services customers.
Carry out supervisory responsibilities in accordance with the organization's policies and procedures
Accountability for meeting and exceeding operational goals
Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
Mentor, train and develop teammates for career progression and learning
Ability to develop and share best practices across the shifts and network.
Candidate will manage program operations and technicians whose work includes repair, replacement and implementation support of NMS customer data services.
Responsibilities include development of team SOPs, integration support with corporate operations, hiring new employees, coaching and development of employees with regards to new processes and quality standards, performance management, safety, and technical skill sets.
Will require hands on technical support of routers, switches, servers, and firewalls in a Hosting and office environment
Provide after-hours support on an on-call basis, as required
Position requires shift work
Must perform work with minimal supervision.
Work with Engineers to support new capabilities and maintenance windows.
Must be able to prioritize multiple projects and perform under pressure.
Must negotiate timeframes for completion and meet critical customer deadlines.
Must be willing and able to work with other coworkers to complete new projects and routine daily job assignments.
Associate degree in a related field or equivalent work experience.
Previous experience as a supervisor and a proven track record in the Communications, Networking and/or Security
A thorough understanding of Physical Layer through Layer Three Technologies.
Understanding of and experience using Inventory Systems
Ability to handle changing priorities and use good judgment in stressful situations
Experience with Juniper and or Cisco equipment, knowledgeable in BGP Routing, IPSec, and VLANS
Proven ability to work in a dynamic team environment with changing requirements and competing priorities
Candidate must have the proven ability to work in a consultative manner with others, i.e. establish rapport, interview/fact-find, present options/recommend solutions, follow-up and customer focused behavior.
Ability to multitask and adapt quickly to changes
Required computer skills include: Outlook, MS Office Application Suite, Ticketing Systems, Circuit Topology, and Testing Tools
Alternate Location: US-Colorado-Broomfield
Requisition # : 196523
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.