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Supv, Installation & Service

Expired Job

Comcast Southfield , MI 48086

Posted 2 months ago

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for supervising a team of technical services personnel

providing service and installation activity. Meets the shop's Company's

standard for QC measurements. Trains Technicians on test equipment

usage and troubleshooting techniques. Manages schedule coordination with

NOC and ensures the proper completion of all scheduled or on-demand

service or maintenance work by coordinating and mentoring team on fair

and business practical methods. Ensures system compliance to NCTA and

FCC regulations and Comcast's minimum operating specifications including

day-to-day procedures associated with compliance as it relates to CT

Techs. Develops staff training quality measurement guidelines and

minimum requirements. Supports and motivates technicians training by

continually monitoring progress and training schedules. In conjunction

with Manager, performs and conducts annual, bi-annual reviews along with

providing an ongoing open communications with team to include coaching,

mentoring, and career development on a daily, weekly and monthly basis.

Employees at all levels are expect to:

  • Understand our Operating Principles; make them the guidelines for how

you do your job

  • Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

  • Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

  • Win as a team-make big things happen by working together and being

open to new ideas

  • Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

  • Drive results and growth

  • Respect and promote inclusion and diversity

  • Do what's right for each other, our customers, investors and our

communities

Core Responsibilities:

  • Implements standard safety training and maintains daily safety

inspection issues.

  • Reviews and coordinates nightly check-in and rotates On-Call

schedules.

  • Coordinates all vehicle assignments, maintenance, and inspections.

  • Ensures systems and staff are able to respond to the demands of new

technology deployment through demonstrative methods.

  • Performs duties of CT1 through CT3, as needed.

  • Analyzes operations and performance to assure operational efficiencies

through productivity, QC, and customer satisfaction.

  • Coordinates department responses to customer and department issues

with a strong sense of urgency.

  • Works with other departments, as necessary, to maintain an in-depth

technical knowledge of new technology being deployed.

  • Ability to install all types of cable and run service calls to

completion.

  • Diagnoses all types of signal faults.

  • Ability to operate computers.

  • Ability to lift and carry up to 75 pounds, climb utility poles and

drive long periods of time digging, crawling, stooping and standing.

  • Complies with all OSHA safety measures.

  • Works within manufacturer's rated weight capacity for all equipment,

including but not limited to ladders and aerial lifts.

  • Consistent exercise of independent judgment and discretion in matters

of significance.

  • Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

  • Other duties and responsibilities as assigned.

Job Specification:

  • Bachelors Degree or Equivalent

  • CommTech 4 certification and above is preferred.

  • Current Technical Operations experience in a telecommunications industry is preferred.

  • Ability to operate computers.

  • Generally requires 4-7 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer


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Supv, Installation & Service

Expired Job

Comcast