Basic Purpose of the Position:
Responsible for the supervision of the home care aide service
In general, most of the time will be spent in the following activities:
Maintains compliance with regulatory agencies as evidenced by the ability to apply Agency policies and procedures resulting in deficiency free surveys
Provides support and guidance to care management teams concerning performance problem resolution
Resolves patient care problems collaboratively with internal/external customers
Anticipates customer needs and responds quickly, accurately and pleasantly
Develops and revises home care aide new hire orientation program with input from Care Management and Quality Management departments
Coordinates home care aide new hire orientation process including competency testing with Human Resource and Care Management departments
Participates in the development of annual in-service programs in association with the Care Management and Quality Management departments
Monitors and communicates regulatory and accreditation changes relative to the home care aide area. Functions as a resource to others
Insures appropriate resource utilization to meet client needs
Manages home care aide pool providing guidance to scheduling function
Hires, trains, coaches and evaluates staff
Conducts home visits with staff to supervise and evaluate performance; identifies and follows through with development plan
Determines staffing needs and coordinates hiring to meet service demands
Participates in preceptor programs and student education
In addition, the position involves other duties such as:
Will actively participate in the performance improvement process known as H3W.
Performs other duties as assigned
Licensure: Registered Nurse with a license to practice in the State of Connecticut.
Education: Graduate of an Associate's or diploma program in nursing; graduate of NLN - approved BSN program, preferred.
Experience: One year as a supervisor in a clinical setting; three years of clinical experience in nursing, two years of which is in home care.
William Backus Hospital