Supv, Fulfillment ATS

Comcast Westland , MI 48185

Posted 7 days ago

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for providing the necessary supervision and direction to

Fulfillment personnel in the completion of their duties. Trains,

supervises, and evaluates activities of Fulfillment personnel to assure

the highest caliber of customer service. Provides necessary guidance and

leadership throughout the department. Customarily and regularly directs

the work of at least two or more other full-time employees or their

equivalent.

Employees at all levels are expect to:

  • Understand our Operating Principles; make them the guidelines for how

you do your job

  • Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

  • Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

  • Win as a team-make big things happen by working together and being

open to new ideas

  • Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

  • Drive results and growth

  • Respect and promote inclusion and diversity

  • Do what's right for each other, our customers, investors and our

communities

Core Responsibilities:

  • Assists in the development of departmental goals and objectives to

assure effective administration and implementation.

  • Evaluates performance of direct reports to determine career

advancement opportunities and special project assignments.

  • Generates reports to monitor team metrics and analyze performance.

  • Ensures compliance with NCTA standards.

  • Consistent exercise of independent judgment and discretion in matters

of significance.

  • Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

  • Other duties and responsibilities as assigned.

Job Specification:

  • Bachelors Degree or Equivalent

  • Generally requires 4-7 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
OmniChannel Associate Westland Shopg Cntr

J. C. Penney Company, Inc.

Posted 1 week ago

VIEW JOBS 3/12/2019 12:00:00 AM 2019-06-10T00:00 Omni-Channel Associate - Westland Shopg Cntr Location: Westland, MI, United States - Westland Shopg Cntr 35000 W Warren Rd Job ID: 1073942 Store Hourly Positions Job Type: Part-Time Date Updated: Mar 11, 2019 General Description At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers will discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward helping customers find what they love for less time, money and effort. Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It's a place that's meant for you. As the Omnichannel Associate you are accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies to include Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations Responsibilities * Customer Service & Sales – Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively. * Enterprise Fulfillment – Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner * jcp.com Operations – Researches jcp.com order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of jcp.com stock area; processes jcp.com order deliver and return transactions on the register * General Operations – Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; Participates in annual inventory process * Performance Standards – Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance. Skills & Experience To achieve success at JCPenney, associates in this role will possess the following: * Work experience- Minimum 1-2 years * Education- Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required * Results – Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude * Ownership – Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes * Intensity – Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency Job Title: Omni-Channel Associate - Westland Shopg Cntr Location: Westland, MI, United States - Westland Shopg Cntr 35000 W Warren Rd Job ID: 1073942 J.C. Penney Company Inc. Plano, Texas J. C. Penney Company, Inc. Westland MI

Supv, Fulfillment ATS

Comcast