Supv Customer Charged Services

The base salary range for this position is dependent upon experience and location, ranging from $92,285- $115,232

Work Type:Office and field 50 %.

Job Summary:

This position's main responsibility will be to Supervise the Company's Atmospheric and Inside leak survey programs at The Southern Connecticut Gas and Connecticut Natural Gas Companies. This role will have a dual supervisor responsibility at both operation centers in CT. The qualified candidate will be responsible to manage the compliance of this program according to the 192.481 PHMSA pipeline safety regulations pertaining to this program. This supervisor role will oversee union employees in the SCG/CNG Customer Charged Service Department in both office and field capacities. Oversees daily work in both utility and service operations, safety compliance, field inspections, and training functions. Ensures all mandatory compliance goals are met and interacts to resolve customer issues and concerns (external and internal) providing overall customer satisfaction.

Key Responsibilities:

• Manage the daily activities of employees and be responsible for the efficient distribution of work to field forces and the processing of gas emergencies, installation, service, repair, and safe operation of company owned gas equipment in accordance with applicable codes pertaining to natural gas including company, state and federal regulator policies, procedures, and standards.

• Establish and update daily work order assignments/schedule for use by dispatchers and maintain satisfactory scheduling times for field operations maintenance activities.

• Identify and implement best practices across the companies to ensure a productive and efficient organization.

• Responsible for the scheduling and coordination of administrative departmental activities, not limited to, Operator Qualification compliance, training, vacations, shift scheduling, and other items as needed.

• Directly assist the lead supervisor in identifying development areas and developing performance improvement initiatives for the company.

• Support field activities/programs and act as a liaison with all departments and customers pertaining to functions/responsibilities withing the department. Collaborates with other regarding the administration and compliance of all codes and standards to ensure the safe delivery of natural gas to our customers.

• Responsible for processing payroll overtime, and tracking employee productive/unproductive work time.

• Ensure all employees fully understand their personal responsibility and accountability to adhere to standards of performance and departmental objectives regarding safety and all other work-related activities.

• Provides input and oversees the budget for the assigned work group.

Required Qualifications:

• Minimum 5 yrs. of relevant experience or equivalent

• 10 years of very strong gas operations or HVAC Experience or 5 years of field experience.

• Must have administrative, communication, and decision-making abilities.

• Strong leadership/managerial skills required.

• Must be available 24/7/365 to support gas emergency situations.

• Valid CT Driver's License

• Knowledge of natural gas properties and distribution with technical applications to end user systems for heating

Preferred Qualifications:

• Associate or bachelor's Degree with a minimum of 5 years of experience

• Valid State of Ct Trade License

• Previous experience at a Supervisory level.

• High School Diploma / GED required.

Competencies:

• Growth & Continuous Improvement

• Empower to grow.

• Technical skills

• Initiative & Change

• Focused on Results

• Customer Centric (internal and/or External)

• Communication

• Collaboration

• Leadership (people managers/leaders)

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country

AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

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Job Posting End Date: