L Brands Canoga Park , CA 91303
The Henri Bendel Support Associate will provide support to all levels of sales staff to maximize efficiency which will allow sales staff to focus on driving sales volume. This role will provide general customer service to ensure a genuine, engaging and entertaining Bendel's customer experience.
Essential Role Responsibilities:
Drives Financial Performance:
Ensures that all sizes styles and colors are available on sales floors at all times to maximize sales opportunities.
Ensure that floors are neatly merchandised to attract customers and allow for a pleasant and easy shopping experience.
Collaborates with colleagues in order to introduce customers to other categories and build sales volume.
Delivers Exceptional Customer Service:
Demonstrates a courteous demeanor and knowledge of the store when interacting with customers on the sales floor in a genuine, engaging manner that will differentiate the Bendel's experience as one that is fun and entertaining.
Knows where all merchandise is located in order to direct clients upon request.
Knows what events are taking place in order to assist customers and sales staff.
Understands how efficiency and presentation assists sales staff in driving sales.
May help facilitate returns and/or sales.
Maintains the Selling and Stock Areas:
Straightens up merchandise in selling area including folding clothes, returning fallen items to hangers, and picking up unsold merchandise and returning it to the selling floor.
Regularly cleans out fitting rooms and returns merchandise to selling floor.
Keeps cash wrap area neat and orderly.
Regularly replenishes selling area, working in partnership with sales staff.
Contacts maintenance associates to request clean-up as necessary (e.g. mud or snow tracked onto the floor), and monitors neatness of selling floor to minimize safety risks.
Ensures rolling rods, chairs, and other display items are in their proper positions, and notifies Loss Prevention or maintenance associates immediately if any safety risks seem present.
Partners with Visual Merchandising to ensure new visual displays are maintained correctly.
Fully Supports All Operating Behaviors:
Approaches assignments in a positive and constructive manner.
Shows flexibility in work schedule to meet the business needs.
Embraces change and supports new business directions.
Dresses according to style guidelines and expectations of the Henri Bendel brand.
Follows all opening and closing procedures regularly and correctly (e.g. ensures register is ready for transactions as soon as the store opens).
Adheres to daily schedule arrives on time, takes scheduled breaks and/or lunches and closes out on time.
Rings up sales under appropriate sales staff numbers.
Keen awareness of and ability to follow loss prevention and general policies and procedures at all times.
Attends product knowledge training sessions.
Job Responsibilities and functions are not limited to the above. We as Henri Bendel associates must always ensure that all functions of our position are represented with our values.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.