The purpose of the Supportive Housing Specialist is to support the mission of Housing Connect by providing rental assistance to low-income individuals and families in Salt Lake County. This is done by following regulations, agency policies and procedures, funding requirements, and by working with other agency personnel.
Duties & Responsibilities
Be familiar with current contracts, grants, and federal, state, and local regulations as they relate to housing programs. Learn and adhere to program policies and procedures.
Maintain client files and computer records to ensure accuracy according to regulations and Housing Connect policies and procedures. This includes renewing contracts, calculating rents, conducting interims and re-certification, and review of income and household compositions. Facilitate and mediate communication with assigned clients, service providers and landlords, as needed.
Work with partner agencies to recruit participants, conduct initial eligibility, perform program orientations, and issue housing vouchers to eligible households. Maintain waitlist for program openings when program is at capacity.
Coordinate with Housing Quality Standards Inspector to ensure timely inspections at admission to program, annual re-certification and condition of unit inspections.
Assist program coordinator with regularly scheduled reports. Assist with preparation for program monitoring or audits.
Respond in a timely manner to all allegations received, such as drug-related activities that threaten the health or safety of residents, any gang related activity, violent criminal activity, any sexual offense, fraud allegations, income discrepancies, household composition, and any program participant responsibilities that have been violated.
Coordinate and collaborate with Accounting Department to ensure accurate and timely housing assistance payments are made to landlords.
Evaluate program processes and work with manager to implement improvements in program policies or procedures.
Provide excellent customer service to program participants, partner agencies, landlords, and program funders. Respond to inquiries, telephone calls, correspondence, and e-mail in a timely and responsive manner.
Ability to work with diverse individuals and ability to de-escalate volatile situations.
Arrange or attend meetings as needed to coordinate program functions and/or to address concerns with any involved party.
Attend and actively participate in Housing Connect and other staff meetings.
Play an active role in the Supportive Housing team and performing duties as assigned.
Build and maintain strong working relationships across agency departments. Participate in Housing Connect activities and committees, as needed or desired.
Bachelors Degree preferred.
Minimum two years experience in work related field.
Flexible and cooperative to meet job demands. Must be able to prioritize and manage a wide variety of tasks.
Ability to establish and maintain access to benefit reports/tracking through the Department of Workforce Services.
Capable of working with minimum day to day supervision.
Able to communicate well in English language, both spoken and written, with a diverse audience.
General office and clerical skills, including computer skills and typing.
Basic mathematical skills.
Valid Drivers License, with ability to utilize personal vehicle (if motor pool vehicle unavailable), to inspect units and attend landlord meetings, in which case reimbursement for mileage would be made.
Housing Authority Of The County Of Salt Lake