The purpose of this position is to provide administrative support, oversight, and direction for all programs/services within a specific area or unit of business. The Area Director ensures that his/her area(s) or unit(s) of business are operating in alignment with the mission and values as well as in compliance with all contract and regulatory requirements. The Area Director ensures infrastructure, systems, reporting, accountability, and continuous improvement efforts are in place and maintained to ensure quality of services, effectiveness of clinical/behavioral supports, customer satisfaction, positive work environment, and achievement of targeted metrics and outcomes, including operation of all programs within established budgets. The Area Director provides supervision to the parts of the area team including but not limited to Program Managers, Program Supervisors, Program Coordinators and/or other leaders within the area or unit of business. The Area Director also assists the Regional Director in program startup activities for new services or contracts within the region. The Area Director is responsible for exemplifying a positive working environment and to ensuring that professional business practices are maintained.
EDUCATION and/or EXPERIENCE:
Bachelors degree in a Human Services field (e.g. health care, social services, education, behavioral science, or counseling) from a nationally accredited college or university is preferred. Minimum of ten years' experience in the field of developmental disabilities or mental health with progressive levels of responsibility; or equivalent combination of education and experience preferred.
Must have at least five years management experience in a developmental disabilities and/or mental health services setting with two years of senior management experience.
Experience with state regulations, compliance and quality initiatives preferred.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The ability to communicate effectively with people from various backgrounds, and strong interpersonal skills are needed. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have the ability to satisfy a background check and comply with the company's drug free workplace policy.
Must possess a good driving record and show proof of current drivers license and insurance. Must meet requirements to be a company authorized driver.
Demonstrated capacity to be an appropriate role model, including exhibiting mature behavior and making appropriate decisions.
Have a working knowledge of federal and state regulations governing the facilities and programs for individuals with developmental disabilities.
Be able to speak, read, and write the English language at a level of proficiency to satisfactorily carry out all of the essential job duties and functions included in this job description.
Ability to speak to groups of staff, to articulate clearly, and to demonstrate positive enthusiasm toward staff and individuals supported.
Excellent planning, organizational, time management and communication skills are also required.
Must be able to work a flexible schedule which may include evenings, weekends, and holidays as needed to meet the needs of program operations and supported individuals.
ESSENTIAL DUTIES AND FUNCTIONS include the following. Other duties may be assigned.
Quality of Services and Home Environments Maintains awareness of all program services through routine office and homes visits and attendance at key team meetings within the area or unit of business including engaging with supported individuals, employees, supervisors and managers. Completes observations, works with the Regional Director to develop vision/direction, and takes action to ensure that services are occurring in alignment with the company mission and values.
Monitors and ensures the cleanliness, maintenance, and personalization of homes and offices. Monitors the quality of treatment, supports, and healthcare follow-up ensures the effectiveness of clinical/behavioral supports. Directs and collaborates with Program Managers to ensure timely follow-up and resolution of issues or concerns.
Documentation and Case Management Records Ensures on-going implementation and maintenance of electronic health records systems as relevant within each program. Routinely monitors compliance reports and takes action as needed to maintain high levels of compliance. Works with IT and systems administrator to report and resolve any equipment, connectivity, systems, or functionality issues and makes recommendations for continuous improvement of systems and technology to support the program services and operations.
Compliance with Policies/Regulations Maintains knowledge of and ensures compliance with internal company policies, contract requirements, and external state/federal regulations for programs within the region.
Maintains knowledge of and communicates changes and trends within the regulations and industry.
Communicates and coordinates with other Area Directors, the Regional Director, the State Director, and the QA team regarding new policies/forms needed or revisions to existing policies/forms. Assists with policy and form development. Monitors Internal and External reports of deficiencies to ensure plans of correction or plans in action are being implemented and the results achieved improve compliance with regulations and increase the quality of services provided. Partners with the QA/QM team to ensure that lasting and sustainable correction is achieved for any areas identified as deficient.
Leadership/Supervision Is accountable for all program operations within the area or unit of business. Provides supervision, vision, and direction for Program Managers and others on the area team.
Assists with oversight and supervision of programs when there is a gap in leadership. Ensures the right infrastructure is in place for effective operations and services, including ensuring the right people are in the right seats. Advocates with Regional Director for any needed changes in area/program infrastructure.
Schedules, prepares agenda, and facilitates routine management team meetings and holds routine 1:1 meetings with direct reports. Maintains open lines of communication with direct reports and other employees and welcomes their feedback. Ensures key initiatives/projects are communicated to employees throughout the region.
Sets goals for the programs and for direct reports and ensures accountability such that goals are accomplished. Acts as a liaison for consistent communication and follow up with support services team including but not limited to Finance, Human Resources, Quality Assurance, Risk Management, and IT. Collaborates with support services teams to ensure operational needs are met.
Leads and/or participates on special project teams as requested. On-call and available to meet the needs of direct reports. Provides leadership and direction for startup of new programs and services including site location, staffing, policies & procedures, etc.
Fiscal Responsibility/Strategic Planning/Networking/ Marketing
Establish budget priorities and present an annual budget proposal
Ensure that staffing is maintained within budgeted staff hours and that weekly labor management reports are turned in accurately and on time
Maintain program operation within established financial goals
Complete all invoices in a timely manner and track additional revenue sources to avoid losses
Review financial statements monthly, update key staff and take corrective action as needed
Monitor program and site purchases to ensure staff follow budget guidelines, obtain needed approval and provide supporting documentation
Monitor the maintenance of individuals accounts to ensure that the financial management policy is followed and accounts are regularly audited
Recruitment/Selection/Retention/Performance Management Participates in recruiting, interviewing, and hiring of area personnel. Ensures accurate maintenance of the recruiting database.
Provides routine feedback to direct reports. Holds direct reports accountable and actively manages performance issues in a timely manner. Completes six month and annual performance reviews with direct reports.
Carries out and documents investigations within the program related to allegations of abuse, neglect, and exploitation. Collaborates with Human Resources on employee performance issues, suspensions, and termination decisions. Monitors turnover trends, employee survey trends, and other HR metrics and takes steps to improve retention and employee satisfaction.
Positive Customer Relationships / Legislative Advocacy / Community Outreach Maintains positive relationships with supported individuals, parents, guardians, families, case managers, state customers/payors, and other customers and community members. Holds routine (minimum quarterly) meetings with regional/state customers (payors and contracting entities) to discuss services.
Proactively seeks input and feedback from all customers and stakeholders. Ensures customer concerns/complaints are addressed and resolved timely. Maintains partnerships and effective ongoing communication with contracting entities staff in order to promote quality services and customer satisfaction.
Stays abreast of changing customer needs and expectations then takes action to meet needs/expectations. Participates in provider associations, provider meetings, stakeholder groups, advocacy groups. Participates in community events and outreach. Maintains relationships with local/regional legislators and participates in legislative advocacy related to supported individuals and their services.
Reporting Reviews, analyzes, and completes required weekly, bi-weekly, and monthly reports for finance, human resources, quality assurance, and operations (e.g. financial statements, staffing hours, overtime and payroll reports, unpaid items, open position reports, due dates, authorizations, work orders, quality management program metrics, healthcare tracking, census, referrals, etc.). Regularly updates the State Director of events impacting individuals receiving support and services as well as challenges and opportunities within the operations with an on-going focus on continuous improvement. Monitors incidents reported to contracting entities and external communications. Ensures necessary notifications are completed within required timelines.
Training - Monitors training reports for all program personnel within the region to ensure training requirements are completed within designated timelines. Coordinates/collaborates with local/regional/state training personnel to ensure staff training needs are met and staff and managers are competent and equipped to complete their jobs.
Requests/coordinates training support to address quality, compliance, or other gaps/needs within services. Coordinates/provides job specific training and follow-up for Program Managers and others on the area team.
Quality Assurance/State Surveys Coordinates with Program Managers to ensure programs and employees are prepared for internal and external surveys, audits and certification/licensing reviews. Participates in survey exit meetings for all programs within the region.
Monitors quality assurance metrics/reports. Develops plans of correction in collaboration with Program Managers and QA team members and ensures timely follow-up on any issues identified during internal or external quality assurance audits/surveys, including monitoring all plans of correction through completion. Participates in root cause analysis for systemic issues identified and ensures implementation of systems for sustainable solutions to resolve any quality or compliance issues. Requests assistance as needed from the QA team in order to address quality and compliance issues for programs within the region.
Positive Working Environment
Acts with integrity and honesty and in a way that promotes the mission, vision, and values of the company.
Respect and honor diversity (race, religion, marital status, age, sexual orientation, color, creed, national origin, and abilities.
Maintain respectful relationships which recognize clients rights as a citizen and promotes their dignity, well-being, personal choice, and self-esteem.
Treat all co-workers with respect and in a manner that will promote teamwork, productivity and positive working environment.
Work collaboratively with others to accomplish goals and/or assigned tasks.
Meet expected outcomes or let supervisor know of any needed direction, support or resources to ensure attainment of expected outcomes.
Maintains regular and consistent attendance and punctuality.
Participate fully, positively and productively in team meetings to assist in achieving the desired outcomes of the meeting.
Inform team members of important information that will assist in providing quality supports to the department.
Must be willing and able to adapt to changes as needed to effectively meet area/program needs and the needs of individuals being supported.
Follow dress code guidelines to provide an appropriate role model and to represent quality services and professionalism.
Act according to the guidelines of the company policies & procedures and the employee handbook. Maintain working knowledge of these documents by reviewing them at least once a year.
Stay calm in challenging situations, maintains positive attitude, and serves as a role model for individuals served and employees. Conducts themselves in a way that leaves a positive impression with families, customers, and the community.
Present services in a manner that result in the Company being considered the provider of choice.
Growth & Development
Complete initial training/orientation and on-going in-service training.
Maintains any required certifications if indicated and participates in training to further skills in leadership, person centered planning, and positive behavior support.
Sets and achieves performance and development goals through the Annual Performance Review Plan and 6 month review process.
Complete and remain current in all required training.
Safety and Health
Maintains a safe working environment, follows safe work practices, and contributes to overall team safety.
Ensure homes and offices are safe, well maintained, clean, and personalized as relevant to each program.
Ensure individuals are free from abuse, mistreatment, neglect, and/or exploitation and complete all required mandated reports along with required documentation. Support and train all employees to follow all mandatory reporting requirements.
Provide emergency consultation or response as needed for programs throughout the region during emergencies/disasters.
Holds supervisors/managers accountable to ensure proper levels of staffing to ensure supervision and support of individuals in home and community.
Provides supervision for all area staff and indirect supervision for all program staff within the region. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, budgeting, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
PHYSICAL, SENSORY & ENVIRONMENTAL:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential
Aacres Human Services