Support Technician Lead- Deskside

Envision St. Louis , MO 63141

Posted 5 months ago

Deskside Support Tech Lead
This position will work primarily in the daytime to support users workstations, software, and peripherals. There may be some evening and/or weekend hours required.
Provide limited oversight and guidance to junior technicians
Provide hardware/software break/fix support services to clients
3+ years of experience supporting workstations, basic LAN network, Windows 7 and Windows 10, and Active Directory
Experience using business applications including MS Office Suite (Word, Excel, Outlook)
Experience using PC management tools for imaging machines (Active Directory, SCCM, Casper)
Diagnose workstation and peripheral failures and implement repair solutions
Provide installation and upgrade services of hardware and software
Configuration and troubleshooting of phones and other mobile devices, tablets, and PDAs
Position requires work hours flexibility and mobility, as travel to various campus locations is required
Ability to think analytically and problem solve; further, make effective decisions based upon troubleshooting techniques
Exceptional interpersonal and communication skills, with an ability to translate technical terms into easily understood concepts for business users
Operate in a results-oriented manner: provide reliable and dependable customer service at all times
Ability to handle multiple tasks in an organized manner
Must be self-motivated but able to work effectively in a team environment
6 months with possibility of extension.

Skills:
Active Directory, SCCM, Windows, basic LAN
Contract
6 mos- 1 year


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Support Technician Lead- Deskside

Envision