As a Support Technician II you will provide day-to-day technical support for end user network hardware and software needs and project-based support onsite. You will provide routine and non-routine, technical support and maintenance for desktop, laptop, telecom and network systems including hardware, application software, operating systems and connectivity. In addition, you will be responsible for troubleshooting network hardware device connectivity issues and document resolution with minimal support while also repairing or replacing defective network hardware with minimal support. As a member on the network Infrastructure team you will install and configure network hardware and systematically prioritize and escalate issues when appropriate. You will use knowledge transfer forums to identify and resolve problems and contribute to all phases of network infrastructure support, including coordination, monitoring, tracking, and resolution related to network installations, network upgrades, and network hardware configuration issues as well as perform network moves, adds and changes (MAC work) for end users. You will provide initial network support for onsite network related troubles. You will be part of an on-call rotation supporting the network infrastructure.
Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.
At least 4 years total combined higher education and related work experience, including:
At least 1 year of customer service, call center, hospitality and/or technical support work experience
At least 3 years of higher education and/or additional work experience directly related to the duties of the job
Associates degree (Higher Education, Higher National Diploma)
At least 1 year of Cisco network support work experience
At least 1 year of network infrastructure support and troubleshooting work experience
At least 1 year of office support, call center or phone support work experience
CompTia Network+ Certification and / or Cisco network certifications (ie. CCNA)
Must reside in or around the Montgomery, AL area
Willing to work additional or irregular hours as needed and allowed by local regulations
Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
Perform other responsibilities as assigned