Q Analysts is looking for a team of Support Technicians to support the Dogfooding Program for our Client who designs and develops a range of hardware products. The Support Technician will help with basic troubleshooting on devices, flashing devices and getting devices ready for shipping out for dogfooding with internal users and perform other administrative tasks. Needs good attention to detail, good follow through and a can do attitude along with basic PC/Mac skills.
Enrolling dogfooders in the program
Verify functionality of basic hardware and software components
Troubleshoot hardware and software issues in-person and via email / chat (if necessary)
Checking out or shipping devices to dogfooders for at-home dogfooding
Prep and maintain the dogfooding assets in good working order
Guide end-users through best practices for take-home trial experience
Flashing devices with newer updates and reissuing/shipping
Promote take-home program to employees via tabling, flyering, or other necessary channels
Greet and direct employees to check-out process with an energetic and positive attitude
Work as a team to support the project success
Report results of work as requested by leadership
Maintain a general awareness of product information, communication, and training materials
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