Support Technician I (Dogfooding, PC, Mobile, Testing)

Q Analysts Menlo Park , CA 94025

Posted 11 months ago

Q Analysts is looking for a team of Support Technicians to support the Dogfooding Program for our Client who designs and develops a range of hardware products. The Support Technician will help with basic troubleshooting on devices, flashing devices and getting devices ready for shipping out for dogfooding with internal users and perform other administrative tasks. Needs good attention to detail, good follow through and a can do attitude along with basic PC/Mac skills.

Role includes:

  • Enrolling dogfooders in the program

  • Verify functionality of basic hardware and software components

  • Troubleshoot hardware and software issues in-person and via email / chat (if necessary)

  • Checking out or shipping devices to dogfooders for at-home dogfooding

  • Prep and maintain the dogfooding assets in good working order

  • Guide end-users through best practices for take-home trial experience

  • Flashing devices with newer updates and reissuing/shipping

  • Promote take-home program to employees via tabling, flyering, or other necessary channels

  • Greet and direct employees to check-out process with an energetic and positive attitude

  • Work as a team to support the project success

  • Report results of work as requested by leadership

  • Maintain a general awareness of product information, communication, and training materials

About Q Analysts

Join Q Analysts and become part of a world-class organization. Since 2003, we've partnered with some of the world's best companies to deliver IT Professional Services that exceed expectations. Our specialization is Quality Assurance & Testing solutions. We're not your typical consulting company. At Q Analysts we listen to your needs and help you select what's right for you - this includes the right career opportunities, a choice of comprehensive benefits packages as well as technical training. When you become a Q Analysts employee, you'll see the difference in the superior levels of support and service we deliver to you, our partners, through our Consultant Experience Program. Q Analysts is headquartered in San Jose, CA with operations in more than 20 states nationwide. The company has been recognized repeatedly for its industry-leading growth rate and service quality. Learn about us here and come join us.

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Support Technician I (Dogfooding, PC, Mobile, Testing)

Q Analysts