Support Technician

Cox Auto Inc Burlington , VT 05402

Posted 11 months ago

Dealer.com, a Cox Automotive brand, is seeking a Support Technician to join the support team in Burlington, VT.

Job Summary:

The Support Technician provisions and maintains team member and contractor computing devices (e.g. desktops, laptops, tablets, and peripheral devices such as printers, scanners, fax and copy equipment). The Sr Support Technician installs and troubleshoots hardware, software, network and audio-visual technologies, escalating to the responsible area with accurate information, and providing technical guidance and oversight. This candidate will exhibit excellent customer service and communication skills in all interactions.

Your Role:

  • Responds to service requests regarding the installation of hardware and software for team member and contractor computing devices

  • Carries out the hardware procurement process

  • Delivers, installs, relocates, and disposes of hardware

  • Provides basic user training on equipment

  • Maintains documentation of assets in configuration and asset management systems

  • Performs team member support, troubleshooting, and resolution of hardware and software issues for desktops, laptops, tablets, mobile devices, audio-visual equipment, and peripheral devices

  • Performs research and develops solutions for hardware and software issues

  • Updates incident records and knowledge base with appropriate and timely information

  • Recommends solutions, resolves problems associated with incidents, and updates problem records

  • Conducts root cause analysis

  • Works with engineering teams in the problem resolution process

  • Follows prescribed processes

  • Provides team members with regular progress updates

  • Understands and adheres to team SLA's

  • Exhibits excellent verbal and written communication skills

  • Provides an awesome team member experience

  • Performs preventative maintenance on electronic devices and peripheral equipment as assigned

  • Any other duties as assigned

Qualifications:

Preferred Experience:

  • Windows 7 10 and Mac OSX

  • Mobile OS (iOS and Android)

  • Basic networking (TCP/IP)

  • Microsoft Office Suite

  • Customer service

What We Look For:

  • Audio visual

  • Active Directory

  • Office365

  • VOIP telephony

  • ITIL ticketing

  • Project Management

  • Scripting (DOS, Powershell, BASH)

  • A+

  • MCP

  • ACMT

About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company's 34,000-plus team members and family of brands, including Autotrader, Clutch Technologies, Dealer.com, Dealertrack, Kelley Blue Book, Manheim, NextGear Capital, VinSolutions, vAuto and Xtime, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


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