Dealer.com, a Cox Automotive brand, is seeking a Support Technician to join the support team in Burlington, VT.
The Support Technician provisions and maintains team member and contractor computing devices (e.g. desktops, laptops, tablets, and peripheral devices such as printers, scanners, fax and copy equipment). The Sr Support Technician installs and troubleshoots hardware, software, network and audio-visual technologies, escalating to the responsible area with accurate information, and providing technical guidance and oversight. This candidate will exhibit excellent customer service and communication skills in all interactions.
Responds to service requests regarding the installation of hardware and software for team member and contractor computing devices
Carries out the hardware procurement process
Delivers, installs, relocates, and disposes of hardware
Provides basic user training on equipment
Maintains documentation of assets in configuration and asset management systems
Performs team member support, troubleshooting, and resolution of hardware and software issues for desktops, laptops, tablets, mobile devices, audio-visual equipment, and peripheral devices
Performs research and develops solutions for hardware and software issues
Updates incident records and knowledge base with appropriate and timely information
Recommends solutions, resolves problems associated with incidents, and updates problem records
Conducts root cause analysis
Works with engineering teams in the problem resolution process
Follows prescribed processes
Provides team members with regular progress updates
Understands and adheres to team SLA's
Exhibits excellent verbal and written communication skills
Provides an awesome team member experience
Performs preventative maintenance on electronic devices and peripheral equipment as assigned
Any other duties as assigned
Windows 7 10 and Mac OSX
Mobile OS (iOS and Android)
Basic networking (TCP/IP)
Microsoft Office Suite
What We Look For:
Scripting (DOS, Powershell, BASH)
About Cox Automotive
Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company's 34,000-plus team members and family of brands, including Autotrader, Clutch Technologies, Dealer.com, Dealertrack, Kelley Blue Book, Manheim, NextGear Capital, VinSolutions, vAuto and Xtime, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Cox Auto Inc