Support Team Manager

The Community Supports Manager works directly with people with Intellectual Disabilities, by overseeing the operations of Residential Respite and Life Sharing Programs. This position directly supervises Residential Supervisors of Respite Programs and Life Sharing Providers. Duties include ensuring people who attend the Respite program have safe, enjoyable visits to the program, ensuring their health, supervision and socialization needs are met. Duties also include engaging people supported in the Life Sharing program in meaningful activities related to their personal goals, supporting them to connect with people in places of interest in their communities, providing support with assistive technology, communication, skill building, discovery activities, maintaining health and safety, and/or personal care needs. This position is responsible for ensuring all applicable regulations and Penn-Mar policies and procedures are met. In the absence of the Residential Supervisor at the Respite Program, the Community Supports Manager is responsible for the scheduling of team members, completion of all required documentation, medical oversight, and on-call responsibilities, which may require scheduling flexibility.

Requirements:

• AA degree and 4 years related experience required or

• BA degree and 2 years related experience required or

• Master's degree and 1year related experience required

• Two years' experience supervising others required

Responsibilities

• Responsible to hire, train, onboard, provide oversight and feedback to Residential Supervisors in the execution of their duties and also all DSP's within their assigned programs

• Complete introductory and annual performance reviews for Residential Supervisors and review and approve all DSP performance reviews within their assigned programs, fostering a culture of feedback and accountability within the program.

• Be knowledgeable about current policies and procedures and ensure team members are adhering to policies and procedures

• Maintain professional relationships with all stakeholders, including the families of those supported

• Be present in programs each week at various times and days to connect with various team members and interact with people supported

• Monitor, review and approve direct reports timesheets and PTO within required timeframes

• Review timesheets of all DSP's who work within their assigned program, within required timeframes

• Maintain confidential information and exercise discretion

• Schedule and lead department team meetings

• Attend and actively participate in Program Manager and Residential Supervisor meetings or other required meetings and communicate information with team members as appropriate

Person Centered Approach

• Support people to identify and live out their goals and dreams

• Foster the informed decision-making process, through education, experience, and exposure and provide active supports

• Support people to have healthy relationships with others (friends, family, support staff, non-paid natural supports, community members)

• Ensure the rights of people supported are reviewed annually and in a way in which the person can best understand. Ensure rights are protected and help people to advocate for themselves if their rights are violated

Incident Management

• Follow all incident reporting based on state requirements, by the required timeframe and within the appropriate system. Report applicable incidents to assigned entities as required by regulations (i.e. Standing Committee, APS, CPS, families, legal guardians etc.)

• Ensure all incidents that require investigation are started and finished within the required timeframe

• Obtain Certified Investigator Training/Certification and complete investigations when needed

Assessment Process

• Ensure annual meeting occurs within required timeframe

• Attend annual PCP/ISP meeting(for people supported in Life Sharing or long-term respite placement), guaranteeing completion and distribution of all paperwork prior to the meeting (i.e. assessments, POM's Assistive Technology reviews) and ensuring all team members understand and implement PCP/ISP as outlined.

• Review completed PCP/ISP whenever new updates are available for accuracy.

• Monitor completion of any quarterly or monthly paperwork requirements as it relates to the PCP/ISP.

• Update assessments/PCP and request updates to ISP whenever significant changes occur with the type of support someone requires

Compliance

• Remain up to date and ensure all team members/providers are trained on the changes to an individual's PCP/ISP and individual specific training

• Guarantee all individual specific protocols, nursing plans, behavioral plans, and other individual specific information pertaining to someone's support needs is accurate, revised annually or when necessary

• Ensure all other mandatory trainings and certifications are completed in the required timeframe for yourself and all DSP's in your assigned programs

• Ensure completion of daily service notes, daily attendance, and other required documentation by DSP's. Provide feedback and re-training when necessary

• Monitor that all team member injuries are immediately documented and reported to the appropriate HR representative

• Complete monthly site assessments and ensure a plan of correction is complete and implemented, following up when necessary

• Ensure homes and vehicles are well maintained, and request assistance from other support departments if needed

Financial Oversight

• Advocate and help establish a yearly budget for each program

• Work within program budget, review weekly worked reports and monthly financial statements to ensure adherence to budget

• Complete Rep-payee paperwork when applicable, coordinate filing of taxes, monitor resource limits, and establish ABLE/Pooled Asset Trusts when needed

• Monitor all financial documents for people supported to ensure accuracy and spending integrity

• Submit credit card receipts and code appropriately

Other duties as assigned.

Penn-Mar is an Equal Opportunity Employer and is committed to diversity and inclusion.