Support Staff / Receptionist - Doctor Office

Support Staff

• Doctor Office

Location: Cape Girardeau, MO

Full Time, Non-Exempt: Hours are 7:15am-3:45pm,with extended office hours provided, as per the need of each office.

Base Pay: $14.42/hour

Minimum Required Qualifications:

• High School Diploma, GED, or HSE required

• One year experience in similar office setting required.

• Previous mental health experience preferred.

This position requires a valid driver's license, proof of continuous auto insurance, and must have an acceptable driving record as outlined by agency policy.

About this position:

Support Staff are the face and the voice of Community Counseling Center. In this position, you would be responsible for assisting both clients and staff with a multitude of various tasks. Support Staff greets all guests that visit or call our facility with a pleasant and helpful demeanor, while being observant of possible non-verbal needs of our clients, such as clients distress. Operating a multi-line phone system, keeping our Electronic Health Records system current, completing Admissions with new clients, scheduling appointments, assisting staff, and processing medical records, are among the daily tasks that you will be providing when working for Community Counseling Center.

What your duties would look like as a Support Staff:

• Admitting Clients into our Services with our Admission Process

• Providing Proper Check-in & Check-Out Procedures to Clients

• Adequately Scheduling Appointments

• Keeping EHR Information Current and Accurate

• Answering Calls, Collecting Information from Clients and Distributing Messages to Staff

• Multiple Additional Tasks as Assigned

What you already know!

• You know your way around a computer and your advanced computer skills will help you provide our clients and staff with the most current information, in turn, becoming a key component in providing the best client care.

• Utilizing your solid Customer Service skills such as compassion, empathy, positive demeanor, effective communication, active listening, adaptability, attentiveness, patience, self-control, conflict resolution and de-escalation skills are necessary and will be always provided to our clients and staff.

• Teamwork Makes the Dream Work! Our dream is to continue providing our clients with the most excellent quality of care possible while constantly evolving with the needs of a healthcare environment. To make this happen, we search for those that have a strong desire to work efficiently within a team environment.

• Time management, organization skills, accountability, accurate documentation, adhering to healthy professional boundaries & maintaining true to CCC ethics and policies will provide structure and success to your day.

• Along with providing exceptional client care, protecting our clients information is of the utmost importance and will be required, as we adhere to all HIPAA laws and regulations.

What you will learn (if you dont know already)!

• How to navigate our EHR system, along with multiple other programs, to aid you in completing your daily functions.

• How to operate from both client-centered & team-based approaches to provide each of our clients with continual exceptional care.

• In addition, you will learn how to admit our clients into our services with our Admission process, keep client charts current, process medical records, assist with clients experiencing a crisis, an overview of all the services that we provide within our agency and how they all work with each other, and so much more.

How success is measured:

• Client Satisfaction: This is often shown through verbal and non-verbal communication. Along with surveyed information from clients and peer feedback from staff.

• Creating and Completing Personal Goals Through our Bamboo HR Program: Quarterly we set individual goals and work toward completing these throughout our daily routine.

• Client Rapport and Reduced Conflict: When you build positive rapport with clients, you are also establishing a professional relationship of trust and understanding. When you have this with a client, it often assists in reduced client conflict, as we strive for positive experiences.

If you are a compassionate individual who enjoys multitasking, client care, organization, and working within a team in a quick-paced environment, you are encouraged to apply! However, if you often find yourself struggling with change, diversity, conflict, or prefer to work individually, another position may better suit you.

The Agency

Community Counseling Center (CCC) - Your Behavioral Health + Wellness Resource - is a behavioral health organization that has been serving the public since 1974. We are an administrative agent for the Missouri Department of Mental Health, and we are entrusted to provide a full array of comprehensive behavioral health services within our five county catchment area.

Our Mission is to provide and support personal growth, wellness, and improved quality of life through the delivery of comprehensive behavioral health services to individuals and families residing in Bollinger, Cape Girardeau, Madison, Perry, and Ste Genevieve counties in Missouri.

Our Vision is to create a diverse and inclusive behavioral healthcare system where individuals and families can readily access mental health and substance use services, feel welcome, accepted, and leave services with hope and improved quality of life.

Commitment to Diversity, Equity, and Inclusion:

Join our team at Community Counseling Center and be part of our commitment to diversity, equity, and inclusion (DE&I). We believe that a diverse workforce fuels innovation and enables us to better serve our diverse client base. We actively seek out applications from individuals of all races, ethnicities, genders, sexual orientations, abilities, religions, and socio-economic backgrounds. Through inclusive hiring practices, unbiased selection processes, employee resource groups, ongoing training, and transparent progress tracking, we are dedicated to creating a workplace where everyone feels valued, respected, and empowered. Join us in building an inclusive environment where every employee can thrive and contribute their unique perspectives.

Our Benefits

• 24 Paid Days Off Your First Year

• • get a day off for your birthday!

• Seven Paid Holidays

• Competitive Health, Dental, Vision, and Supplemental Insurance

• Company Paid Life and LTD Insurance

• Retirement Auto-Enrollment

• LegalShield and IDShield

• Lawyer and Identity Theft Benefit

• Public Service Loan Forgiveness (PSLF)

• National Health Service Corps (NHSC) Approved Site

• Employee Referral Program

• Much More!

The agency allots time to allow for therapists to obtain CEUs as well as shares free training opportunities as available. In addition, CCC will reimburse the cost for licensure renewal for staff members providing therapy.

Community Counseling Center is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.