Support Staff (Office Specialist 2)

Initial Posting Date: 06/20/2024 Application Deadline: 06/30/2024 Agency: Department of Human Services Salary Range: $3,218 - $4,338 Position Type:

Employee Position Title: Support Staff (Office Specialist 2) Job Description: We are proud to be an Equal Opportunity Employer.

We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities.

We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to apply.

Would you enjoy collaborating with several different parties? Are you skilled in tracking multiple things at once? Would you be interested in joining a diverse team that is dedicated to serving children, families, and communities?

If so, this Support Staff position may be for you Oregon Department of Human Services (ODHS), a place to belong and make a difference When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity. Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS' overall mission and vision.

We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.

We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more What will you be doing? As an employee working within the Child Welfare Program, you will have an opportunity to make a meaningful difference in the lives of Oregon's most vulnerable children and families.

Your dedication will help us achieve the Child Welfare Vision for Transformation that will support children and young adults to be safer, healthier, experience less trauma and achieve a greater well-being. As Support Staff, you will: Support: Provide essential administrative support to caseworkers and unit supervisors within the Child Welfare agency, assisting casework and management units across various disciplines, and maintain order in the lobby area following office policies and guidelines.

Coordination and Customer Service: Answer phone calls, address inquiries, coordinate schedules, and guide individuals to appropriate services, resources, and community partners. Document Management:

Ensures compliance with State and Federal laws, by coordinating timely production of payments, policy compliance, forms, and letters in alignment with ODHS policies. Administrative Tasks: Handle a substantial volume of paperwork and electronic data entry, including filing documents into case files, closing, and transferring cases, creating case and assessment files, and managing personnel records.

Legal: Manage and process Legal documents according to policy. Cultural Sensitivity: Actively seeks to provide culturally appropriate services, respecting the worth of diverse individuals and communities.

What you need to qualify Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR An associate degree in any field; OR An equivalent combination of education and experience. Essential attributes We are looking for candidates with: Experience working in a reception role that includes managing paperwork, multi-line phone systems, office equipment, and interacting with clients, visitors, and colleagues.

Experience explaining rules, regulations and procedures for a program or service. Experience with computers including processing, entering, and verifying detailed data. Experience communicating with and resolving conflicts or disputes with clients or customers of Diverse populations.

Experience completing tasks that demands meticulous attention to detail. Experience taking initiative and coming up with creative solutions. Experience being intuitive, objective, and thorough.

Experience in using Adobe Acrobat to redact sensitive information from PDF documents. Please be sure to clearly describe how you meet the minimum qualifications and the essential attributes within your application materials. These two areas will be used to determine which candidates will be selected to move forward in the process.

Make sure to read the 'How to Apply' section for any other requirements. Working conditions Your work will be conducted in the office during training and trial services. Some remote work may be approved after completion of trail services, this will need to be discussed with and approved by your manager.

Occasional travel is required for attending meetings, trainings, and other role related activities. Employee will work a professional work week; hours of work may fluctuate based on service needs. Occasional, compensated overtime may be required, including evening and weekend work.

You may interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions. You may encounter stressful situations that will require quick decision-making skills. This position requires sitting or standing at a terminal and using a computer and telephone for prolonged periods of the workday.

This position will be in an office environment where frequent interruptions may take place, you will need to be able to set boundaries and prioritize work accordingly. Application instructions & requirements Your work history profile and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position. Please upload a resume or complete the work history profile.

Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. Current State of Oregon employees: Apply via your employee Workday account.

If you are not a current State of Oregon employee, view this application instructional video. After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

Additional requirements Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment. The Oregon Department of Human Services does not offer visa sponsorship.

Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. A valid driver's license and acceptable driving record are required.

Helpful information This position is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies. Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page.

If you need an accommodation under the Americans with Disabilities Act, have questions or need assistance with the application process, please contact Amanda Alvarado via email at amanda.k.alvaradoodhs.oregon.gov or call 541-709-8695. Please be sure to include the job requisition number.