Support Staff (Human Service Specialist 1) North Bend!!

Initial Posting Date:

06/27/2024

Application Deadline:

07/11/2024

Agency:

Department of Human Services

Salary Range:

$3,218 - $4,338

Position Type:

Employee

Position Title:

Support Staff (Human Service Specialist 1) North Bend!!

Job Description:

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

We encourage candidates who are bilingual in Spanish to apply. The language skill is preferred, though not required.

Would you like the opportunity to make a positive impact on Oregonians in need of support and resources? Would you like a career that is both rewarding and provides an opportunity for growth? Would you enjoy working with a diverse team that collaborates and learns together in service of children, families, and communities? If so, we'd love to hear from you!

We are seeking a growth minded, talented individual to serve as a Support Worker in our North Bend ODHS Self Sufficiency office.

About North Bend, Oregon:

Our office is located in the beautiful city of North Bend, along the southern Oregon coast. Situated next to Coos Bay, North Bend is home to impressive dunes, beautiful beaches and plenty of quaint shops, antique stores and restaurants. Adventures of all kinds await in North Bend!

Want to calculate your commute. Check out this mileage and driving distance calculator!

Oregon Department of Human Services (ODHS), A place to belong and make a difference!

• When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

• Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS' overall mission and vision.

• We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.

• We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more!

What you need to qualify

Two years of experience either interviewing to obtain personal or technical information or substantial people contact. This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).

College-level courses may be substituted for the experience on a year-for-year basis.

Essential attributes

We are looking for candidates with:

• A commitment to embrace personal values, experiences, and cultural backgrounds for the purpose to promote a culture of belonging.

• Experience using computer skills for word processing and navigating different databases to ensure quality customer service.

• Experience de-escalating emotionally charged situations.

• Experience using time management, organization, and prioritization skills to track and complete tasks.

• Experience giving and receiving feedback through a learning approach.

Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.

Your Duties at a Glance

Within our local office, a Support Staff member frequently becomes Oregonians' initial point of contact. In addition to handling finance desk duties, this position is vital for creating a warm and inviting environment for families at our front desk and community-based service locations. To deliver excellent customer service, all work is done with a trauma-informed perspective. In addition to serving families in need of our services, you will support the office framework by performing daily operational responsibilities.

You will work directly with Oregonians to help with online Oregon Eligibility system applications for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance to Needy Families (TANF), Employment Related Day Care (ERDC), and Medicaid by phone and/or in person to resolve any questions or concerns.

As a Support Worker, you will:

• Treat customers, stakeholders, partners, vendors, and co-workers with dignity and respect.

• Create a welcoming environment for the public with friendly, respectful, professional, and courteous service.

• Manage incoming mail and multiple email accounts.

• Process administrative tasks in ONE system related to eligibility.

• Explain agency notices, case and benefit issuance stats as requested by clients.

• Explain branch procedures, including such things as applying for benefits, and providing documentation.

• Continuous improvement and personal development

Working conditions

• Work schedule is Monday - Friday 8am to 5pm on-site at the N Bend ODHS branch office with occasional travel to perform outreach and provide coverage for the Curry county office.

• Experience constant contact with the public, including contact with customers experiencing emotional and financial stress.

• Experience high volume of computer work, using various computer programs in a fast-paced team environment.

• Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.

Application instructions & requirements

Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.

• A cover letter is recommended. Attach a cover letter that demonstrates how you meet the qualifications, requirements, and essential attributes for the position.

• Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• Current State of Oregon employees: Apply via your employee Workday account.

• If you are not a current State of Oregon employee, view this application instructional video.

• After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

Additional requirements

• Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Helpful information

• This position is represented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill future vacancies.

• Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page.

• If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact Rosario Barbour via email at rosario.delacruz-barbour@odhs.oregon.gov

• Please be sure to include job requisition number REQ-160091