Support Specialist - Telecommute Available

Apply

Description

ImageTrend, Inc. is dedicated to connecting life's most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Lakeville, Minn., ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future. Employment at ImageTrend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together!

We are currently looking for a dynamic application support professional with a get-it-done personality who is committed to excellent customer service and energized by juggling multiple projects to join our growing team. The Applications Support Specialist plays a key role in providing support to customers: tackle complex questions on the function and usage of ImageTrend products and help to empower the communities we serve by building relationships and demonstrating expert product knowledge.

• Acquire in-depth knowledge of ImageTrend products and service offerings

• Answer incoming calls and emails, from customers in order to resolve issues immediately or to track issues to ensure follow up later if more information is needed

• Assist with testing and duplicating unknown software and hardware problems reported from the customer-base

• Assist other support team members to make follow up calls regarding customer problems

• Take ownership of each communication with the customer, ensuring follow up communication is made as needed

• Complete special projects and tasks as assigned by Team Lead

• Develop an understanding of the business processes ImageTrend products support

Requirements

• Associate's degree or equivalent experience required; Bachelor's degree preferred

• Customer service experience supporting software product base preferred

• Consistently interact with customers in a professional, productive manner that enhances customers' experience with ImageTrend

• Must have excellent trouble shooting and problem solving skills to be able to offer multiple solutions to technical and operational problems and challenges

• Proven track record of working with customers via telephone to build relationships and positive outcomes

• Strong organizational skills to multi-task and interact with multiple customers over the course of a day

• Ability to work independent of supervision

• Proficient end-user computer skills and technical competencies required

What we have to offer:

• This position is available for remote work nationwide or at our office located in Lakeville, MN

• Outstanding compensation package

• Medical, dental, vision, and life insurance

• 401(k) matching

• Paid Time Off

• In office and remote work environments available

• Perks in the office such as snacks, tap beer, and ping-pong

• The ability to do meaningful, challenging work on a fun and collaborative team

For applicants that reside in the following states, California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents, please contact careers@imagetrend.com for salary range information.

At ImageTrend, we celebrate diversity and strive to ensure a workplace where everyone feels a sense of inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at careers@imagetrend.com, and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.