Support Specialist

Salvation Army USA Clinton , MI 49236

Posted 5 days ago

Overview

Maintain a safe and orderly recovery environment for clients, staff, visitors, and guests through observing people, places, events, and reporting or correcting situations detrimental to the status quo.

Responsibilities

  • Present a positive, courteous, professional role model at all times

  • Provide for the safety, comfort and security of clients

  • Oversee clients during meal times in the dining room

  • Investigate all serious occurrences/issues that take place during the shift

  • Communicate verbally and in writing, to the Shelter Supervisor and/or the Building Supervisor, all serious occurrences/issues that take place during shift immediately

  • Report any unusual behaviors displayed by clients to the appropriate counselors

  • Supervise and direct clients during fire, bomb threats and tornado drills and events

  • Accompany clients to outside activities and specified inside activities

  • Assist in client room checks and searches in accordance with the Harbor Light policy and procedures

  • Maintain client sign out sheet ensuring that individuals are signing on and off the property

  • Give oversight to clients in regards to their assigned duties which keep all rooms and hallways clean

  • Report in writing on Maintenance Work Order Sheets, all things requiring repair, to the maintenance Department

  • Offer positive support to clients who may be experiencing difficulties. All such occurrences must be written up and given to the counselor for filing in client file

  • Provide orientation for new clients in regards to program rules as well as policies and procedures

  • Clean, disinfect and make beds of clients after discharge

  • Participate in staff development sessions as required

  • Supervise clients during in house activities not conducted by clinical staff

  • Understand and work within The Salvation Army and Harbor Light Mission Statements

  • Possess an excellent working knowledge of The Harbor Light Policies and Procedures

  • Additional duties and responsibilities as assigned

  • HIPAA - Level 2 access to Clinical Records

Qualifications

  • Must possess a High School Diploma or equivalent

  • Ability to assess, defuse and bring to resolution abnormal situations

  • Possess a working knowledge of addiction recovery

  • Possess good communication skills

  • T. B. Test and police clearance required.

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Support Specialist

Salvation Army USA