Support Specialist, Retail Technology

Company Description

Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced office environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose…while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success.

Job Description

We are seeking an experienced Support Specialist to provide technical support and assistance to our retail locations and staff. The ideal candidate will be responsible for diagnosing, troubleshooting, and resolving technical issues related to hardware, software, AV, network, and POS systems. You will be required to provide excellent customer service by communicating technical solutions in a clear and concise manner.

Responsibilities include but are not limited to:

• Installation of devices and POS systems (Shopify) for new retail locations.

• Own and manage the user accounts for Retail applications.

• Provide technical support to retail stores and staff via phone, chat, email, and in-person. Provide comprehensive technical support to retail stores and staff, diagnosing and resolving issues across hardware, software, AV, network, and POS systems through phone, chat, email, and in-person interactions.

• Serve as a technical expert to various projects within the retail support domain.

• Assist on roll outs of technology to existing retail locations.

• Procure hardware and software where required.

• Collaborate with cross-functional partners and vendors to troubleshoot incidents.

• Ensure all clients (Windows & iOS) are managed through our management platform (InTune) and meet our security baselines and standards.

• Take ownership of incidents from start to resolution; ensuring the implementation of permanent solutions to recurring issues.

• Configure software and hardware for POS, AV, and network infrastructure.

• Maintain and update technical documentation..

• Conduct routine system maintenance tasks, including backups and updates.

• Provide excellent customer service.

Qualifications

• Bachelor's degree in computer science or equivalent experience.

• 2+ years of experience in IT support or related field.

• Knowledge of Windows and iOS operating systems, Microsoft Office suite, and remote desktop tools.

• Familiarity with Shopify PLUS, Retail POS Hardware, Cisco Meraki Network solutions, Sonos, and Traffic Counters.

• Experience with MDM solutions for iPads. (InTune experience preferred)

• Ability to troubleshoot hardware and software issues, including printers, barcode scanners, and credit card readers.

• Must be able to lift boxes and equipment up to 50 lbs.

• This role is hybrid (HQ and remote work)

• Excellent communication and interpersonal skills.

• Strong problem-solving and analytical skills.

• Ability to work independently and collaboratively in a team environment.

• Willingness to learn and adapt to new technologies and systems.

• Experience working within fast paced rapidly growing company.

• Demonstrates strong attention to detail and the ability to balance multiple projects at once .

• Experience maintaining documentation and reporting.

• Travel: This role will require up to 20% travel to our retail stores for New Store Openings and to existing stores for upgrades and troubleshooting.

Who you are:

• Demonstrates a proactive approach to implementing innovative solutions.

• Exhibits a track record of achieving measurable results and a drive for continuous improvement.

• Displays a sense of urgency and enthusiasm when faced with new challenges and opportunities, demonstrating a willingness to learn and excel.

• Shows evidence of building effective partnerships and collaborating with colleagues from various departments to achieve common goals.

• Utilizes a balanced approach of analysis, experience, and judgment in decision-making processes, drawing upon a blend of analytical skills, practical wisdom, and past experiences.

Additional Information

Pay Range: $75,000-$95,000/yr

Benefits:

• Health Insurance

• Paid Time Off

• Employee Discount

• 401(k)

All your information will be kept confidential according to EEO guidelines.