Support Specialist - Mortgage Operations

Job Description

Purpose:

The Mortgage Support Specialist is responsible for performing a wide variety of administrative tasks to ensure Mortgage Operations are provided in an effective and efficient manner. The Specialist will be acting as either the primary or backup individual responsible for the duties listed below.

Responsibilities:

• Provides in-office support services to ensure efficiency and effectiveness within the Mortgage Department

• Prepares loan lists for upload to Nordis's FTP site and reviews them to be released for processing

• Processes USPS returned mail as well as NCOA & CASS return reports. Updates the Mortgage Servicing Platform

• Prepares termination change forms and make sure all information is accurate

• Prepares and provides responses for RTA Pinnacle & Estoppel requests

• Prints, scans, and mails letters received or prepared by the Mortgage Department.

• Maintains updated contact information for legal and Cease and Desist accounts.

• Assists with creation, processing, and auditing of Revision forms.

• Manages and documents daily correspondence that comes into Mortgage.

• May assist with the research and preparation of debt validation requests.

• Enters daily notes into the Mortgage Servicing Platform from Cibola, and acts as their primary servicing contact.

• Manages the coding and handling of loans assigned to External Collections

• Monitor multiple team email inboxes to ensure responses are completed within the appropriate timeframe, including VOA's, account changes, ARM loan letters, SCRA processing

• Provides weekly and monthly reporting for the Mortgage Department; must be flexible in accommodating ad-hoc reporting requests.

• Complete special projects and miscellaneous tasks assigned by Manager, Supervisor, or Team Lead.

Requirements:

• High School Diploma or equivalent

• 2 years of administrative experience

• Strong computer skills with proficiency in Microsoft Outlook, Word, and Excel. Ability to create and modify documents in Adobe Pro. Knowledge of Mortgage customer care and loan servicing policies and procedures. PCI compliance, NACHA rules

• A detail-oriented associate with strong organizational skills. Ability to multi-task, prioritize and communicate professionally with internal team members and external associates (Nordis, Cibola, Cohn & Dussi)