Support Specialist (Onesite)

• $250 Sign-on bonus paid after 30 days.

$250 Employee Referral bonus paid 1/2 at hire & 1/2 at 30 days.

Job Summary:

Under general supervision the OneSite Specialist is the liaison between the Realpage OneSite Software and Administrative site staff to ensure a positive working relationship throughout Royal American Management. The OneSite Specialist provides support to department activities with specific responsibilities for responding to inquiries and/or requests for assistance with the accuracy of resident ledgers and reported information in the RealPage OneSite Software; support and training on procedures and/or processes within the RealPage OneSite Software; and help with auditing properties for accuracy. Maintain confidentiality in dealing with resident and business information. This is a summary and is not meant to include all activities that may be required to successfully perform in this job.

Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.

Essential Job Duties and Responsibilities:

• Develop and maintain a strong working knowledge of the RealPage Software product(s).

• Identify and advise the VP of RealPage Support of issues that surface from the RealPage Software product and/or users.

• Provide corporate office and site staff support by answering questions and training, as needed, relating to Realpage OneSite Support chapter of the Procedures Manual and the use of the RealPage Software product(s).

• Ensure all Final Account Statements are processed within the required timeline.

• Scan documents into OneSite Document Management to support transaction changes, rent changes, etc.

• Review reports in software to ensure accuracy for month end reports/financials.

• Assist with closing all properties in the RealPage Software Leasing and Rents each month for Accounting Month End/Year End.

• Produce and provide all applicable OS owner reports necessary for Monthly outside owner financial packages.

• Assist VP of RealPage Support with begin and end management procedures for transitioning properties in relation to the RealPage Software.

• Assist President, Vice President(s), Regional Managers, etc. with reporting issues/questions.

• Work with the accounting department to research any discrepancies from between the G/L and OneSite when needed, including but not limited to security deposits, bank deposit amounts, etc.

• Work with IT in troubleshooting issues related to OneSite and at minimum informing if there is any technical problem.

• Other duties as required.

Knowledge, Skills and Abilities (KSAs):

• Comprehend and perform ledger corrections with accuracy

• Analytical and troubleshooting skills

• Work under multiple time constraints

• Ability to effectively organize and prioritize

• Ability to independently manage workload and follow-up

• Ability to cultivate positive working relationships with users and coworkers

Education and Experience:

• High School Diploma or Equivalent

• Two years' experience in the property management industry

• Experience with Realpage/OneSite is a plus

Physical Demands:

• Must be able work with a computer for a minimum of 7 hours daily either standing or sitting

• Must be able to read printed materials and computer screen with or without MS or other software accessibility functions

• Must be able to operate general office machinery

• Must be able to effectively communicate in e-mail, by phone, or in person