Kimkim Boulder , CO 80301
Posted 1 week ago
Do you have a passion for travel, customer support, and excellent communication skills? If you enjoy ensuring travelers have an exceptional experience planning their unforgettable journeys, this is the perfect opportunity for you!
The Support Specialist's role is to qualify incoming trip requests before they get matched to our travel specialists, handle inbound customer support inquiries through phone, email, and chat, and offer assistance and support to the travel specialists on the platform.
About kimkim:
At kimkim, our mission is to transform the often-challenging process of trip planning into an enjoyable and seamless experience that people love. As an online travel platform established in 2015, we connect independent travelers with top local travel specialists to create unique, authentic adventures.
As a next-generation travel company, we leverage advanced technology and AI-powered platforms to support local businesses and communities with a range of tools and training. We're proud to have assisted tens of thousands of couples, families, groups, and individuals in planning unforgettable trips to over 90 global destinations.
Additionally, we are committed to sustainability, allocating a portion of every kimkim trip towards removing carbon from the atmosphere.
About the Support Specialist role:
Take initiative in identifying and implementing new strategies to improve traveler success
Demonstrate your resourcefulness and decision-making ability in solving complex issues and overcoming obstacles
Show your adaptability and resilience in a fast-paced, ever-changing environment
Proactively seek out opportunities to learn, grow, and take on additional responsibilities
Collaborate with a diverse and inclusive global team driven by the same values and goals
Support for travelers:
Review and monitor incoming trip requests to ensure that our services are a good fit for travelers' needs before trip planning begins
Respond to support emails and phone calls from travelers, helping them with their trips, explaining how kimkim works, and answering other queries
Call prospective travelers to share information about the trip planning process at kimkim, set the right expectations, and clarify missing details on trip requests
Develop new approaches to improve the traveler experience further and help build their trust in kimkim
Support for specialists:
Assist and support our travel specialists in using the kimkim platform and extensive set of tools when planning and operating trips
Answer questions and help with day-to-day challenges that arise for partner companies while they are organizing trips for travelers
Assist our partners in resolving complex traveler situations as needed
Support in payment and accounting
Helping our specialist network in growing their businesses
Support the Destination Development Team in their daily account management of travel specialists
Assist in the planning and implementation of ad-hoc projects as needed, such as implementing new features on the platform, completing budget audits, and more for our partners and team
About you:
Have a passion for travel and a good intuition for travel planning
Have some customer service and/or sales experience (preferred)
Entrepreneurial spirit and driven to find innovative solutions to problems
Possess a growth mindset and are eager to learn and evolve in your role
Proactive, taking the initiative to identify areas for improvement and acting on them while striving to improve
Comfortable with ambiguity and skilled at asking questions to gain clarity
Strong bias to action and getting things done
You are highly organized and able to prioritize and track more tasks at the same time
Have excellent communication skills-both written and verbal (phone calls)
Enjoy jumping on a phone call with travelers to help solve their issues
Highly adaptable and able to operate effectively in a rapidly changing startup environment
Consistently go above and beyond assigned tasks in pursuit of the broader goal of helping travelers have amazing experiences
Are comfortable not knowing all the answers and good at asking questions
Are highly organized and able to prioritize and track a large number of initiatives at once
Pay close attention to detail to ensure every traveler's request is taken into consideration
Have a strong track record of delivering what they set out to do (and letting colleagues know when unexpected delays happen)
Are able to work independently, as well as be a great team player
Are excited to work collaboratively with a global team
Flexibility in working hours in case of emergencies that can come up outside of the regular 9 am
What we offer:
Flexible PTO policy
️ 100% employer-paid health insurance
401(k)
Mondays and Fridays work remotely
Macbook Pro and cell phone
Company-sponsored happy hours, lunches, ski days, and team-building events
Casual, fun office environment
Inclusive, international team committed to our values
Ample growth and professional development opportunities
️ Opportunities for travel credit/team travel
Position details:
The salary range for this position starts at $45k per year. Final offers may vary based on several factors, including experience and expertise.
This is a full-time, Monday
Friday, 9 am
5 pm position and will be based out of kimkim's Boulder, Colorado office. The Support Specialist will meet in the office Tuesday
Thursday with the ability to work remotely on Mondays and Fridays.
Please note that this role will require some work outside of the normal hours and is not always on a 9 am
Kimkim offers extensive opportunities for career growth in a fast-growing startup environment and is excited to hear from you!
To Apply:
Interested? Email us at [email protected] with your resume and some information about why you think you are a great fit for kimkim and this role.
Kimkim