Support Specialist

New!

Karl Storz Endovision Inc Auburn , MA 01501

Posted Today

POSITION SUMMARY:

The IT Support Specialist position assists customers throughout the KARL STORZ North American Region by providing end to end technology services. The Specialist will perform service desk and deskside support, client systems and configuration, as well as solution documentation, IT operations support, and professional and consistent customer support.

MINIMUM KNOWLEDGE, EDUCATION AND SKILL REQUIREMENTS:

  • 5+ years of Service Desk experience required

  • Associate's or Bachelor's Degree strongly preferred

  • Possess exceptional organizational skills as well as excellent communication skills

  • Have the ability to multi-task and prioritize multiple requests and projects

  • Be able to provide excellent Customer Service skills and be able to work without direct supervision

  • Must have the ability to install and configure standard desktop hardware and software

  • Have advanced knowledge of Microsoft Operating systems, and Microsoft Office Applications, general knowledge of Local Area Network (LAN) and Active Directory.

  • International travel required

DUTIES AND RESPONSIBILITIES (Other duties consistent with the general nature and focus of the position and/or the goals and objectives of the department may be assigned.):

  • Provide Desktop Support to all KARL STORZ North American Region users. Act as a first line for troubleshooting software applications such as Microsoft Windows, Office, SAP Client, Malware Intrusion, Internet Explorer, Adobe Acrobat, and KARL STORZ standard application software.

  • Provide user training/education one on one and in classroom environments, on companywide software products.

  • Install and configure new and upgraded desktop and laptop computers for both local and remote users.

  • Maintain IT Service Desk systems by logging in, responding to, and closing assigned IT related incident and requests from end users utilizing the Remedy help desk applications.

  • Maintain hardware inventory.

  • Maintain PC connectivity to Local Area Network (LAN).

  • Analyze requirements for PC hardware and software problems.

  • Troubleshoot problems on all PC's, peripherals, and printers.

  • Provide and maintain documentation of procedures as requested by department supervisor or manager

  • Will spend part of his/her time as a member of continuous improvement teams undertaking projects and seeking ways to improve the quality of KSEA's products and services.

#LI-ST1


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
MacyS Seasonal Retail Receiving Support Early Mornings Flex Auburn Mall

Macy's, Inc.

Posted Yesterday

VIEW JOBS 10/19/2019 12:00:00 AM 2020-01-17T00:00 Love being around people and making them happy? Good at finding just the right thing to complete an outfit? As part of our sales team, you'll do just that, bringing the Magic of Macy's to life for our customers. Every day brings new challenges and excitement, and every customer interaction gives you the opportunity to do what you do best: find solutions and provide exceptional customer service. ... More " So if you live on the cutting edge of fashion and have a keen eye for design, why not put that expertise to work on the sales floor? Join our team of problem solvers and doers: Apply today! Job Overview: The Seasonal Receiving Associate is responsible for providing a great shopping experience, and driving sales and profit through customer service and accurate processing of merchandise entering and leaving the building. Duties include receiving activities, packing and shipping, reverse logistics, sustainability and other duties as needed. In a Flex (Flexible Work Team) position, while you won't have assigned shifts or guaranteed hours each week, you'll have maximum flexibility to earn money – and a generous employee discount - around your personal schedule. On key days or peak shopping times you will be assigned a shift. These assigned shifts are based on preferences that you set and update periodically during the year. Any schedule hours listed in the job posting title are subject to change based on business needs. All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving. Seasonal Receiving Associate shifts start when the location receives their truck: * Early Mornings - Shift starts between 4 am and 6 am * Mid Mornings - Shift starts between 7 am and 10 am * Afternoons - Shift starts between 11 am and 2 pm * Mid Afternoons - Shift starts between 3 pm and 5 pm * Evenings - Shift starts between 6 pm and 9 pm * Late Evenings - Shift starts between 10 pm and midnight Essential Functions: * Provide an exceptional customer shopping experience by ensuring both the in store and online customer are always the #1 priority * Service the customer in a helpful and friendly manner * Collaborate with Managers, Leads and Associates throughout the store to deliver a clean, neat and easy-to-shop store environment * Maintain sales floor and fitting room recovery standards to include checking fitting room stalls * Sorting merchandise and ensuring merchandise is worked back to sales floor immediately as time permits * Support Omni Channel initiatives * Perform all functions in an efficient manner; flex between tasks as directed by Supervisor * Participate in the physical inventory process and ensure that shortage prevention initiatives are executed * Adhere to Asset Protection and inventory control and compliance procedures * Regular, dependable attendance and punctuality * Collaborate with peers to coordinate merchandise movement needs with other tasks (floor moves, seasonal sets, fixture needs, etc.) * Execute receiving, merchandise processing, packing/shipping and reverse logistics tasks timely and accurately to include processing inbound merchandise to floor ready standards by removing packaging and placing sensors per MMPS standards * Delivery of processed merchandise to appropriate sales floor drop zones, first quality packing standards and processing of fulfillment orders and reverse logistics (damages, transfers, RTVs), accurate outbound trailer execution * Collection and sorting of hangers, sensor tags, trash and recycling throughout the store * Organization, maintenance and replenishment of supply areas including sales floor, building lamping, and customer carryout and special delivery as needed * Assist in other tasks as needed (pricing, signing, merchandising, replenishment, fulfillment, RFID, stockroom maintenance) Qualifications: Education/Experience: * No specific educational accomplishments are necessary. Communication Skills: * Excellent written and verbal communication skills. * Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Mathematical Skills: * Basic math functions such as addition, subtraction, multiplication, and division. * Able to use a calculator. Reasoning Ability: * Self-starter, able to work independently and as part of a team and must have good time management skills. Physical Demands: * This position involves constant moving and standing. * Involves standing for at least two consecutive hours. * Involves lifting at least 30 lbs. * May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. * May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment. Other Skills: * Ability to collaborate and function as a member of a team. * Must possess a strong sense of urgency. * Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours: * Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs. This job overview is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job overview at any time. Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. – including Macy's and Bloomingdale's – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9. Help make life shine brighter. Collaboration, Creativity, Culture. Macy's, Inc. Auburn MA

Support Specialist

Karl Storz Endovision Inc