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We're committed to bringing passion and customer focus to the business.
Support Specialist II is responsible for accurate input of data/customer information into the core or appropriate system, verification of data for accuracy to comply with departmental procedures and regulations, imaging/indexing bank documents, researching account records, etc. Able to use job knowledge to resolve non-routine issues that may require deviation from standard procedures while assisting other Support Specialist associates. Position may be involved in more complex projects and duties.
Essential Duties and Responsibilities
Answers all incoming calls.
Maintains proper documents for bills paid through escrow. Ex: Taxes, Insurance and/or Flood insurance.
Inputs basic data/customer information in the core or appropriate system and verifies for accuracy to comply with departmental procedures and regulations.
Scans and indexes documents into appropriate operating system.
Provides support to both internal and external customers.
Responsible for records administration.
May be responsible for assisting with review and analysis of account and escrow account activity.
Works with associates and customers to answer questions.
Requires advanced knowledge of mortgage servicing rules and regulations to assist others.
Provides department reports to management as needed.
Assists manager with special projects as needed.
Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
Performs other duties and responsibilities as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization
Education and/or Experience
HS Diploma/GED or
4-6 years' applicable work experience required with knowledge of regulatory guidelines and requirements
Knowledge of operating systems required for the department
Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities. These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies.