Support Services Worker - School

Becoming part of the Sweetser family means you can make a difference in the lives of Maine children, adults, and families every day. As a nationally recognized and accredited leader, we offer competitive salaries, a wide range of benefits and the opportunity to join a passionate team of more than 700 employees.

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Support Services Worker - School

Job Code:12439 Location:Saco 04072 Department:Education Program FT/PT Status:Part Time Summary:

Are you looking for a career that makes a difference in the lives of Maine children? Sweetser is looking for a Part-Time Support Services Worker!

This position is 20 hours a week, supporting students who are experiencing mental, behavioral, and emotional health challenges, by facilitating daily lunch service. This includes picking up lunches, serving the students, and cleanup. The position may also support the school with basic tasks such as cleaning, organizing, and other related tasks.

Training is included and Sweetser offers opportunities for career development and advancement!

ESSENTIAL FUNCTIONS:

• Daily pick up and transportation of school lunch.

• Orders lunch for school students on days when alternative plans are needed.

• Works with the Director to ensure that any alternative nutritional and allergy needs are met.

• Ensures the lunch is served daily to students with necessary support to keep school on schedule.

• Cleans kitchen and equipment after every lunch service.

• Must have up to date ServSafe Certification.

• Provides supervision of students assigned to help with lunch by training, coaching and encouraging appropriate job results from students.

• Other related duties as assigned by the Director including light housekeeping, organizing or participating in school activities.

GENERAL EXPECTATIONS:

• Contributes to team effort by accomplishing related results as needed.

• Demonstrates an understanding of the organization's safety policies and practices by attending required safety programs and reporting all accidents and suspected safety hazards to supervisor.

• Fulfills job function by participating as an active member in all training and participating on organization task forces.

• Be committed to the mission, vision, and values of the organization.

• Work collaboratively as a member of a team with various groups of staff, depending on the issue addressed.

• Ensure quality in work performed to facilitate the delivery of quality services.

• Follow Suicide safer care practices.

• Other duties as assigned.

ORGANIZATIONAL EXPECTATIONS:

Customer Focus Competency

• Anticipates customer needs and is responsive to customer feedback by taking action to make things better.

• Treats others with courtesy and respect, projecting an approachable manner at all times.

• Meets needs of customers thru reliable work attendance and completion of job duties. Arrives to work and meetings on time; returns from breaks and lunch at designated time.

• Works with, supports, collaborate with volunteers and interns, and promote opportunities for volunteer and intern engagement.

• Maintains professional boundaries with all clients, co-workers, visitors, and community partners.

• Shares responsibility by taking initiative to assist coworkers.

Team Orientation Competency

• Maintains confidentiality in client, family, and personal communications.

• Expresses ideas professionally, clearly, and concisely both verbally and in writing, without the use offensive language.

• Shares appropriate information necessary for team members (departmental and interdepartmental) to effectively plan, anticipate, and be proactive participants in the service provided.

• Communicates with individuals about issues as they arise, in a direct and timely manner that is positive and builds trust and confidence in the organization. Expresses disagreement constructively.

• Maintains alignment and collaboration with leadership and coworkers through respectful communication by providing consistent and coordinated messages.

Quality Competency

• Identifies, supports, and participates in continuous quality improvement activities by developing or participating in strategies to improve processes.

• Assesses problems and evaluates options by considering available resources, implications, and consequences.

• Uses the plan, do, check, act strategy to meet quality outcomes.

• Approaches tasks with diligence, timeliness, and attention to detail.

• Maintains alignment with team, supervisory, and management goals, objectives, and direction of the organization.

• Identifies ways to be fiscally efficient while supporting quality service and mission attainment.

• Enhances quality performance by participating in professional training and development opportunities.

Safety Competency

• Adheres to safety procedures and works to prevent accidents and injuries, including good ergonomic practices. Reports accidents, injuries, or emergencies to Supervisor and Human Resources within 48 hours.

• Maintains a professional appearance and is attired to support safe completion of assigned duties; utilizes personal protective equipment/safety devices to prevent injury.

• Demonstrates good housekeeping practices, helping to maintain the professional appearance and safety of facilities, to ensure they are easily and safely accessible. Returns all equipment to its proper place and cleans work areas promptly.

• Notifies facilities staff as appropriate of safety issues needing to be addressed.

• Wears and displays identification badge in Sweetser facilities and as appropriate when working in the community. Approaches individuals not displaying Sweetser identification, offering assistance and escorting them to their destination whenever possible.

5 Basic Principles Standard

• Focus on the situation, issue or behavior, not on the person.

• Maintain the self-confidence and self-esteem of others.

• Maintain constructive relationships.

• Take Initiative to make things better.

• Lead by example.

EDUCATION:

• High school diploma or equivalent.

EXPERIENCE:

• One (1) to three (3) years of experience preparing food for groups.

• Valid state driver's license.

• Current ServSafe certification.

KNOWLEDGE AND SKILLS:

• Understanding of proper food preparation and safe handling.

• Ability to read and write simple math.

Ability to safely and effectively use fry-o-lator, grill tops, multiple ovens, commercial mixers, can openers, electric knives and other kitchen equipment.