Support Services Technician

PLEASE ATTACH THE ADDITIONAL REQUIREMENTS LISTED AT THE BOTTOM OF THIS PAGE

Job ID: 27381

Agency: Bureau of Information and Telecommunications

Location: Pierre

Salary: $21.68 - $27.10/hour, depending on experience

Pay Grade: IT2

Closing Date: 7/5/24

If you are highly motivated, enjoy helping customers, and looking to build a career in IT service delivery, we want you to join our team!

This is a Full-Time 40-hour weekly position with the Bureau of Information and Telecommunications. For more information on the Bureau of Information and Telecommunications, please visit https://bit.sd.gov.

The Bureau of Information and Telecommunications has a full-time permanent position open for a Support Services Technician. This entry-level position typically provides support to end users of state technology resources requiring problem-solving in one or more agencies, functions, or processes in the network, client support, application support, or related domains. Responsibilities include but are not limited to include deployment of computer software, researching, documenting, and applying NTFS permissions to agency work files, configuring print sessions, managing statewide print servers, managing the BIT warehouse, and assisting users when requested. Other duties include, but are not limited to, troubleshooting hardware/software failures, processing break/fix tickets, file/folder restores, and forklift operation.

You will provide courteous customer service to state agencies by following up on customer questions and resolving their problems quickly and efficiently. You will work both independently and closely with your team and collaborate with colleagues and clients to improve request fulfillment processes.

Benefits of working for the State of South Dakota include:

• multiple health plan options, including a $0 employee premium option;
• 6% fully matched retirement plan. Includes long term disability and family survivor benefits;
• $25,000 paid life insurance;
• generous leave policies;
• stable industry sector;
• flexible work schedule, providing the ability to maintain a great work/life balance.

The Ideal Candidate Will Have:

Associates Degree or 2 years work experience in related computer support field is preferred.

Knowledge of:

• Microsoft operating systems;

• Microsoft Office 365, Outlook, and Teams;

• Active Directory;

• computer hardware and printers;

• software installation and device configuration;

• voice and video services;

• customer service techniques and principles; and,

• warehouse management and forklift operation.

Ability to:

• provide quality customer service and demonstrate patience and understanding;
• work cooperatively with coworkers and clients;
• compile and maintain statistical data related to voice and video usage on a state-wide scale;
• work independently and in a team environment;
• interact with customers via our service delivery system, telephone, chat, electronic mail, and in-person;
• identify and resolve hardware/software issues on various computer hardware platforms;
• manage time, prioritize work, and complete work within assigned timeframes;
• be attentive to all details of work processes and follow established standards and procedures;
• communicate effectively; and,
• load and unload vehicles of surplus computer equipment.

Additional Requirements: To be considered, please attach your resume.

This position is eligible for Veterans' Preference per ARSD 55:10:02:08.

Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information at https://bhr.sd.gov/job-seekers/work-for-state-government/. This position is a member of Class A retirement under SDRS.

Must apply online: https://sodakprod-lm01.cloud.infor.com:1443/lmghr/xmlhttp/shorturl.do?key=Q60

You must apply online, emailed resumes or submissions will not be accepted.

South Dakota Bureau of Human Resources

Telephone: 605.773.3148 Email: careers@state.sd.us

http://bhr.sd.gov/workforus

"An Equal Opportunity Employer"