This is an exciting and challenging Support Services Specialist I position, which serves as a member of a cross-function high performance IT team. This position provides support for applications, connectivity and workflows commonly found on healthcare desktop computing devices.
Moreover, this position requires the technical acumen to install applications and perform some Windows OS and desktop application configuration common to support service tasks. The individual must have a strong ability to learn, grow, and work as a team member.
Description of Primary Responsibilities
Serve as a Support Service Technician and IT liaison to non-clinical, clinical staff and providers.
Take the personal initiative to engage team members, vendors, application and technical support specialist, and consultants to solve technical application issues.
Demonstrate an effective professional acumen to work successfully in a diverse team environment.
Take ownership to effectively engage and interact with team members to escalated end-user issues and provide first-line support to drive end user issue resolution.
At times, provide assistance to the team as cross-coverage.
At times, work non-production hours to perform duties which otherwise impact healthcare delivery.
Develop and deliver end-user basic support materials and training for existing or new applications.
Develop and discuss with end-users proper use of applications, IT policies, and procedures.
Document, update, and maintain internal IS support services workflows and policies.
Actively participate in Support Service Help Desk meetings, Sprints, Engineering Design Meetings, and Departmental Meetings.
Licenses & Certification
At least one or in the progress of obtaining one of the following:
Microsoft MCSE, MCSA, MCM, other MS certification; Citrix (any), VMware (any); industry standard professional level certifications like CompTIA A++ or Net +.
Full-Time/Part-Time Salary: 18.50 Reports to: Chief Information Officer Supervises: None Close Date Open Date10/5/2018 LocationOthello Clinic
Columbian Basin Health Association