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Support Services Specialist - Tier I

Expired Job

Columbian Basin Health Association Othello , WA 99344

Posted 2 months ago


Primary Accountability

This is an exciting and challenging Support Services Specialist I position, which serves as a member of a cross-function high performance IT team. This position provides support for applications, connectivity and workflows commonly found on healthcare desktop computing devices.

Moreover, this position requires the technical acumen to install applications and perform some Windows OS and desktop application configuration common to support service tasks. The individual must have a strong ability to learn, grow, and work as a team member.

Description of Primary Responsibilities

  • Serve as a Support Service Technician and IT liaison to non-clinical, clinical staff and providers.

  • Take the personal initiative to engage team members, vendors, application and technical support specialist, and consultants to solve technical application issues.

  • Demonstrate an effective professional acumen to work successfully in a diverse team environment.

  • Take ownership to effectively engage and interact with team members to escalated end-user issues and provide first-line support to drive end user issue resolution.

  • At times, provide assistance to the team as cross-coverage.

  • At times, work non-production hours to perform duties which otherwise impact healthcare delivery.

  • Develop and deliver end-user basic support materials and training for existing or new applications.

  • Develop and discuss with end-users proper use of applications, IT policies, and procedures.

  • Document, update, and maintain internal IS support services workflows and policies.

  • Actively participate in Support Service Help Desk meetings, Sprints, Engineering Design Meetings, and Departmental Meetings.

Position Requirements


  • A. Bachelor's degree in computer science or related field from a recognized center for higher education and 1 year of work (or internship) related experience;
  • OR an Associate's degree in computer science or related field from a recognized center for higher education with 2 years of work related experience;
  • OR no professional degree, but 4 years of experience in information technology with progressive advancements in IT.

Licenses & Certification

At least one or in the progress of obtaining one of the following:

Microsoft MCSE, MCSA, MCM, other MS certification; Citrix (any), VMware (any); industry standard professional level certifications like CompTIA A++ or Net +.

Full-Time/Part-Time Salary: 18.50 Reports to: Chief Information Officer Supervises: None Close Date Open Date10/5/2018 LocationOthello Clinic

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Support Services Specialist - Tier I

Expired Job

Columbian Basin Health Association