Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Support Services Specialist - Tier I

Expired Job

Columbian Basin Health Association Othello , WA 99344

Posted 2 months ago

Description

Primary Accountability

This is an exciting and challenging Support Services Specialist I position, which serves as a member of a cross-function high performance IT team. This position provides support for applications, connectivity and workflows commonly found on healthcare desktop computing devices.

Moreover, this position requires the technical acumen to install applications and perform some Windows OS and desktop application configuration common to support service tasks. The individual must have a strong ability to learn, grow, and work as a team member.

Description of Primary Responsibilities

  • Serve as a Support Service Technician and IT liaison to non-clinical, clinical staff and providers.

  • Take the personal initiative to engage team members, vendors, application and technical support specialist, and consultants to solve technical application issues.

  • Demonstrate an effective professional acumen to work successfully in a diverse team environment.

  • Take ownership to effectively engage and interact with team members to escalated end-user issues and provide first-line support to drive end user issue resolution.

  • At times, provide assistance to the team as cross-coverage.

  • At times, work non-production hours to perform duties which otherwise impact healthcare delivery.

  • Develop and deliver end-user basic support materials and training for existing or new applications.

  • Develop and discuss with end-users proper use of applications, IT policies, and procedures.

  • Document, update, and maintain internal IS support services workflows and policies.

  • Actively participate in Support Service Help Desk meetings, Sprints, Engineering Design Meetings, and Departmental Meetings.

Position Requirements

Requirements

  • A. Bachelor's degree in computer science or related field from a recognized center for higher education and 1 year of work (or internship) related experience;
  • OR an Associate's degree in computer science or related field from a recognized center for higher education with 2 years of work related experience;
  • OR no professional degree, but 4 years of experience in information technology with progressive advancements in IT.

Licenses & Certification

At least one or in the progress of obtaining one of the following:

Microsoft MCSE, MCSA, MCM, other MS certification; Citrix (any), VMware (any); industry standard professional level certifications like CompTIA A++ or Net +.

Full-Time/Part-Time Salary: 18.50 Reports to: Chief Information Officer Supervises: None Close Date Open Date10/5/2018 LocationOthello Clinic


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Service Specialist II

Columbia Banking System, Inc.

Posted 2 weeks ago

VIEW JOBS 11/7/2018 12:00:00 AM 2019-02-05T00:00 POSITION SUMMARY This position processes a variety of customer account transactions quickly, accurately and confidentially. Provides an exceptional banking experience to our customers by building relationships and offering appropriate products and services. RESPONSIBILITIES * Performs cash handling functions (deposits, withdrawals, cash advances, payments, transfers, check cashing, etc.) * Balancing cash drawer and and Client Service Specialist transactions * Demonstrates knowledge of new and existing products and services * Discuss and access customer's financial needs to identify and offer appropriate products and services * Secure against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds * Identify fraudulent activity * Read, understand and follow all relevant SOP's * Perform and support daily tasks that maintain the integrity of the branch (balance ATM, process night drop, balance negotiable instruments, process returned mail, balance credit card machine, monitor lobby rate sheets and brochures) * Supports referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner * Provides an extraordinary customer experience * Other tasks as assigned MINIMUM JOB REQUIREMENTS * High School Diploma or GED * 1+ years and Client Service Specialist experience * Bilingual preferred * Ability to work in a fast-paced, cash handling environment * Maintain a professional demeanor at all times * Strong organizational and time management skills * Ability to work effectively as part of a team * Ability to pass and Client Service Specialist training programs * Ability to develop and maintain working knowledge of Columbia Bank policies, procedures and systems * May back up some duties of the Personal Banker and/or Assistant Manager with operational duties and tasks * Building capabilities to identify relationship building opportunities (such as outbound telephone calls to customers, etc.) * Provides basic guidance to less experienced and Client Service Specialist's when needed OUR CORE BEHAVIORS * Be Genuine. Conduct yourself in a consistent, honest and compassionate manner at all times. * Work Ethic. Be willing to go the extra mile for the customer, whether internal or external. * Influence. Be an active player in participating, building and contributing to service. * Continuous Learning. Commit to gaining knowledge, skills and experience on an ongoing basis in order to better serve the customer, increase personal satisfaction and improve Columbia Bank. * Team Play. We win together. Individuality is encouraged to advance and enrich the work of the team. * Problem Solving. Bring creative, problem-solving mentality to every situation. See alternatives, take initiative and assume responsibility for your actions. * Communication. Keep others informed and up-to-date. Actively listen and learn from each other. * Have a sense of community: We firmly believe that we're only as strong as the communities we serve. Your involvement is an important part of who we are. PHYSICAL AND MENTAL REQUIREMENTS * Ability to sit at a computer monitor for extended periods of time * Ability to perform repetitive finger, hand, and arm movements * Ability to lift up to 15lbs * Ability to effectively discern information and formulate appropriate action * Ability to reach, squat, bend, and manually manipulate standard office equipment * Ability to drive to various locations * Ability to think critically and provide appropriate solutions Washington Columbia Banking System, Inc. Othello WA

Support Services Specialist - Tier I

Expired Job

Columbian Basin Health Association