Support Services Specialist - Pediatric Dentistry

The University of Iowa's College of Dentistry is looking for Support Services Specialist to join the Pediatric Dentistry department. Individual will assist the Operating Room (OR) coordinator across multiple UIHC/SFCH disciplines/settings. This would be for pediatric and special needs adult patients receiving dental treatment under general anesthesia (GA). If you are passionate about ensuring seamless healthcare experiences, then apply today! For a full job description, please send an e-mail to COD-Requisitions@iowa.uiowa.edu.

Responsibilities:

• Schedule pediatric and special needs adult patients for GA/OR dental treatment and prerequisite appointments.

• Provide financial counseling to patient and caregivers.

• Assist in coordinating insurance authorizations and billings.

• Assist with billing and documentation for treatments.

• Assist in managing electronic systems and updating schedules.

• Handle communications with patients, caregivers, and insurance companies.

• Support the COHUP program by assisting patients and practitioners.

• Support Graduate Medical Education requirements through Med Hub.

Support Services Coordinator

• PVD1

Salary: $48,964 (Paygrade: 3A)

Schedule: Monday

• Friday, 8:00am

• 5:00pm

May require occasional overtime.

Work Location: On-Site

Required Qualifications:

• Bachelor's degree or an equivalent combination of education and relevant experience.

• Experience scheduling multiple providers in a healthcare environment.

• Medical insurance billing/coding (CPT/ICD/HCPCS), verification, and preauthorization/predetermination experience.

• Patient management program experience (Ex: Epic, Smartweb, AxiUm, MedHub, IDX/GE).

• Working knowledge of medical terminology.

• Extensive knowledge of word processing, spreadsheet, email, and calendar applications (e.g. Microsoft Office, Google, Teams).

• Adaptability, troubleshooting, and prioritization skills.

• Excellent oral, written, and interpersonal communication skills.

• Excellent customer service experience.

Highly Desirable:

• Experience scheduling multiple providers in an OR setting.

• Experience coordinating procedures across multiple medical/dental disciplines.

• Experience with grant management (e.g. grants.gov, applications, reports).

• Dental insurance billing/coding (CDT), verification, and preauthorization/predetermination experience.

• Experience with patient financial counseling.

Desirable:

• Bilingual (English and ideally Spanish, French, Arabic).

• Experience with pediatric patients and their caregivers.

• Knowledge of University of Iowa/UIHC/SFCH policies/procedures/program systems.

Position and Application Details:

In order to be considered for an interview, applicants must upload a Resume (and mark as "Relevant File") to their submission. A Cover Letter is recommended; 3 Names of Professional Reference may be required at a later date.

Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact COD-Requisitions@iowa.uiowa.edu.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

Additional Information

• Classification Title: Support Services Specialist

• Appointment Type: Professional and Scientific

• Schedule: Full-time

• Work Modality Options: On Campus

Compensation

• Pay Level: 3A
• Starting Salary Minimum: 48,964

Contact Information

• Organization: College of Dentistry

• Contact Name: COD-Requisitions@iowa.uiowa.edu

• Contact Email: COD-Requisitions@iowa.uiowa.edu