Support Services Specialist

Harbor is seeking a Support Services Specialist to provide front desk support in Toledo.

Position is full-time

Requirements

• High school diploma or equivalent required with two years of closely related office experience strongly preferred.

• Must have previous experience in data entry.

• Excellent customer service skills, flexibility, strong multi-tasking skills, and excellent organizational skills required.

• Must be proficient and accurate in computer use, including Microsoft Word.

• Knowledge of skills to work with youth/adults affected by trauma preferred.

Job Duties:

• Answers all calls in a professional, warm, courteous, and efficient manner in accordance with organization's customer service efforts. Transfers calls to voice mail or takes accurate written messages and proper and prompt delivery.

• Answers all incoming calls from clients regarding their appointments which include new and follow-up appointments, cancellations, and rescheduling.

• Ensures that clients are announced to appropriate staff person.

• Schedules ongoing appointments for other Harbor locations.

• Collects payments from clients as required. Reconciles cash box and completes deposit or distributes cash drawer to designated person, as assigned.

• Performs opening/closing duties as assigned.

• May float to other locations as needed.

About Harbor:

• A leading provider of mental health and substance use treatment for over 100 years

• 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year

• Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!

Why Work for Harbor?

It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:

• Medical, dental, and vision coverage

• Retirement plan with company match

• Generous paid time off, sick time, and paid holidays

• Tuition and professional license reimbursement programs

• Clinical supervision hours offered

• Employee referral bonuses

• Ability to make a difference in your community!