Support Services Specialist

Support Services Specialist, Health Information Management (HIM), Record Processing Division, University of Iowa Health Care, Department of Health Information Management, Hospital Support Services Building (HSSB), 3281 Ridgeway Drive, Coralville, IA 52241

Classification Title: Support Services Specialist

Department: Health Information Management, University of Iowa Health Care (HSSB, Coralville)

Pay Grade: 3A

Salary: $40,527.00 - $77,558.00

Percent of Time: 100%

Schedule: Monday

• Friday, 7:30 a.m.

• 4:00 p.m.

Location: Hospital Support Services Building (HSSB) in Coralville, Iowa

Staff Type: Professional & Scientific

Type of Position: Regular

Job Summary:

The University of Iowa Health Care Department of Health Information Management (HIM) is seeking a Support Services Specialist, full time, Monday through Friday, to perform duties in the Record Processing division of HIM. This position will train Health Information Management Department (HIMD) Record Processing staff regarding uploading of medical record, creating Referrals, and MyChart proxy processing. Process adoption requests. Maintain training materials and tip sheets for Record Processing. Process checks and complete eDeposit via Wells Fargo Desktop Deposit and eDeposit via Employee Self Service. This position is eligible to participate in remote work. Remote work must be performed at an offsite location within the State of Iowa. Training will be held ONSITE at the HSSB building at a length determined by the supervisor. Remote eligibility will be evaluated upon satisfactory job training. Successful candidates must comply with the requirements of the remote work program and related policies.

Key Areas of Responsibilities:

• Trains medical record document uploading/scanning of internal and external received via paper or electronically, Referral creation, and MyChart processing to HIM staff.

• Scans/uploads and QA's internal and external medical record documents received both on paper and electronically. Create Referral in Epic

• Communicate appropriately with clinical departments regarding medical recordsreceived and uploaded

• Investigates and resolves adoptions

• Process MyChart Proxy applications

• Maintain the confidentiality of patient information, including electronic data

• Scan and deposit checks with the Wells Fargo Desktop and eDeposit on Employee Self Service

• Answer multi-line phone

• Maintain tip sheets and reference materials for Record Processing Staff

• Performs other projects and tasks as assigned

This position location is in Coralville, IA and eligible to participate in remote work. Remote work must be performed at an offsite location within the State of Iowa. Training will be held ONSITE at the Health Care Support Services (HSSB) building at a length determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training and meeting required performance standards. Successful candidates must comply with requirements of the remote work program and related policies. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check.

Benefits Highlights:

The University of Iowa offers a generous benefits package, including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans. Complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits .

University of Iowa Health Care - recognized as one of the best hospitals in the United States - is Iowa's only comprehensive academic medical center and a regional referral center. Each day, more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.

Required Qualifications:

• Bachelor's degree in Health Information Management, business administration or the equivalent combination of education and experience is necessary

• 1 year experience working with medical records/health information

• Knowledge and proficiency with computer applications (i.e. Microsoft Office Suite)

• Knowledge and understanding of medical terminology

• Excellent verbal and written communication skills

Desirable Qualifications:

• 3 or more years working with medical records/health information.

• Experience working in a hospital or clinic setting

• Knowledge and experience with Epic Clinical Documentation system

• Knowledge or experience with Epic Medical Record Tracking system

• Knowledge of UI Health Care policies and procedures

• Certification as RHIT or RHIA

Application Process

In order to be considered for interview, applicants must upload both a current resume and a cover letter that clearly address how they meet the listed required and desired qualifications of this position. Five (5) professional references will be requested and required at a later step in the recruitment process for final applicants.

Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. For questions, contact Karen Kelly at karen-r-kelly@uiowa.edu

Applicant Resource Center

• Need help submitting an application or accepting an offer? Support is available. The Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital. Hours: Tuesdays & Thursdays 2:00pm

• 4:00pm, Or by appointment. Contact TAHealthCareSupport@healthcare.uiowa.edu to schedule a time to visit.

Additional Information

• Classification Title: Support Services Specialist

• Appointment Type: Professional and Scientific

• Schedule: Full-time

• Work Modality Options: Hybrid within Iowa

Compensation

• Pay Level: 3A
• Starting Salary Minimum: 40,527.00
• Starting Salary Maximum: 77,558.00

Contact Information

• Organization: Healthcare

• Contact Name: Karen Kelly

• Contact Email: karen-r-kelly@uiowa.edu