Support Services Owner Development Program

Cerner Kansas City , MO 64126

Posted 5 months ago

Job Description:

Application Managed Services is a team dedicated to ensuring the optimal performance of Cerner Millennium applications through 24x7x365 proactive monitoring, management and quick problem resolution. The Application Managed Services team stands ready to provide direct and continuous support for the day-to-day operational management of Cerner applications.

As part of the Support Services Owner Development Program (SSODP), the Support Services Analyst will be responsible for successfully completing the onboarding activities for a Support Services Owner. Upon completion of the SSODP, the Support Services Owner is responsible for the business and support process for designated Cerner clients. Responsibilities include risk assessment, appropriate executive relationship management, and status review of assigned accounts. The Support Services Owner also provides support around production event planning, client transitions, and the change control process. The Support Services Owner is the primary contact for all client-based activities. The program targets a 6 week timeline which includes 3 weeks in classroom training in conjunction with 6 weeks working directly with a client or behind the scenes with a client(s). During the time working with client's, the work is considered a probational period prior to graduation from the program. Graduation is assessed through learning session participation and completion, illustration of key learning points, and individual readiness. Upon graduation and subsequent evaluation, associates will transition into the Support Services Owner role.

Additional Information

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Qualifications

Basic Qualifications:

  • Bachelor's degree or equivalent experience
  • 2 years of Health care information technology (HCIT) project management, sales or consulting work experience

Preferred Qualifications:

  • Cerner Millennium consulting and/or support experience

  • Participation in most phases of a single domain, multi-clinical domain and integrated system implementation

  • Experience managing multiple small and moderate-sized teams of associates with disparate roles

  • A minimum 2 years of Cerner experience and 18 months in current role

Expectations:

  • Strong written and verbal communication skills

  • Ability to manage multiple projects simultaneously (both individual and team projects)

  • Ability to solve problems with tenacity

  • Ability to assess unexpected situations and make guiding decisions

  • Ability to work overtime as needed

  • Ability to travel 10-20%

  • Must currently reside in or be willing to relocate to the Kansas City metropolitan area

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Merrill Lynch Financial Advisor Development Program

Bank Of America Corporation

Posted 1 week ago

VIEW JOBS 10/10/2019 12:00:00 AM 2020-01-08T00:00 Job Description: THE FADP PROGRAM SETS YOU UP FOR SUCCESS AS A FINANCIAL ADVISOR Our advisor development program is an award-winning program[1] for professionals who wish to build a wealth management business. You will be a part of a best-in-class training curriculum and new advisor mentoring that has been our strength since 1946. The program is designed to help you come up to speed quickly as a successful financial advisor. We'll help you develop the critical skills and knowledge necessary for establishing a robust wealth management business—acquiring clients, developing relationships, providing tailored strategies and more. You will also be able to use the deep resources and full capabilities of both Merrill Lynch and Bank of America. With our tools, powerful platform and ongoing team support, you can spend more time on what matters most to you and your clients. Our open-door, collaborative culture will give you the type of leadership support you need and the confidence that your firm is always behind you. Compensation and program benefits: * Base salary through the full 43 months with bonus potential * Preparation for registration exams, including Series 7 and Series 66 * Ongoing access to firm and banking partners to meet client needs * Market viewpoints, investment strategies, and model portfolios that help you scale efficiently from a unified Chief Investment Office * Wealth Outlook tools platform to manage clients' goals-based financial strategies What you'll do: As a Merrill Lynch Financial Advisor, you will leverage your Merrill Lynch support team to help your clients pursue and meet their goals. Your responsibilities are, but not limited to: * Developing and/or growing a book of business to meet and exceed pre-defined goals * Effectively sourcing prospective clients * Recommending investment products and services that are suitable for prospects and clients based on their goals * Balancing investment management, sales activities, and new client development * Establishing and maintaining a relationship with the management team to effectively deliver reports and receive mentorship Who you are: You are open-minded and ready to make a career transition to grow as a Financial Advisor. You demonstrate rapid advancement by exceeding goals while adhering to high professional standards and integrity. You are not afraid to take initiative, actively use our resources, and are uncompromising about serving your clients' best interests. You have: * Strong relationship and interpersonal skills * Bachelor's degree or higher About us Merrill Lynch Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals and businesses. We specialize in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Our advisors help clients pursue the life they envision through a one-on-one relationship committed to their needs. We're here to provide a supportive environment so you can focus on assisting your clients better and deepen relationships. [1] Merrill Lynch's Financial Advisor Development program (FADP), formerly called Merrill Lynch Practice Management Development (PMD) program, won a Gold Award for "Best Sales Training and Performance Program" in the 2017 Brandon Hall Group Sales Performance Awards. Posting Date: 10/09/2019 Location: Wichita, KS, North Rock BC, 2959 N Rock Rd, Leawood, KS, 3401 COLLEGE BLVD (KS3401), Kansas City, MO, 4801 MAIN ST (MO9480), Springfield, MO, 1630 E BRADFORD PKWY (MO9630), - United States Travel: Yes, 5% of the time Full / Part-time: Full time Hours Per Week: 40 Shift: 1st shift Bank Of America Corporation Kansas City MO

Support Services Owner Development Program

Cerner