Teradata empowers companies to achieve high-impact business outcomes through analytics. With a powerful combination of Industry expertise and leading hybrid cloud technologies for data warehousing and big data analytics, Teradata unleashes the potential of great companies. Partnering with top companies around the world, Teradata helps improve customer experience, mitigate risk, drive product innovation, achieve operational excellence, transform finance, and optimize assets. Teradata is recognized by media and industry analysts as a future-focused company for its technological excellence, sustainability, ethics, and business value.
The Teradata culture isn't just about one kind of person. So many individuals make up who we are, making us that much more unique. It's what sets apart the dynamic, diverse and collaborative environment that is Teradata. But even as individuals, there's one thing that we all share our united goal of making Teradata and our people the best we can be.
Support Services Manager
Companies are using advanced data analytics to save lives, address environmental issues, improve the customer experience and drive operational effectiveness. Supporting complex and mission-critical data warehouse and analytical environments is not about the software or hardware, but about the customer journey and experience. Are you ready to be a part of that journey?
What We Do
Teradata empowers companies to achieve high-impact business outcomes. Our focus on business solutions for data warehousing and analytics, coupled with our industry-leading technology and architecture expertise, can unleash the potential of great companies.
Our Teradata Customer Services organization is a global team with a local presence. We leverage our extensive experience and world-class tools to enable the very best service and support our customers demand. Using our own advanced analytics tools, technical expertise and operational excellence we partner with our customers on their journey to achieve high-impact business outcomes.
What You'll Do
As a Support Services Manager for Teradata, you will directly/indirectly lead teams of Support Engineers who provide hardware and software support for Bank of America, one of the world's largest financial institutions serving approximately 58 million consumer and small business relationships in more than 150 countries. Your responsibilities will include both reactive (resolving issues) and proactive work such as System analysis, account management and development, hardware and software implementations and upgrades. You will partner with Sales, Engineering, and Support teams to provide "World Class" service to the world's largest companies, including 24x7 availability.
Interesting Work You'll Do
Manage relationships with the world's largest companies, supporting mission-critical enterprise data warehouse and analytics solutions
Identify opportunities to help customers meet their strategic goals
Ensure that customers' data warehouse and analytics solutions support their goals and objectives
Develop and deliver executive and operational presentations internally and with customers
Recruit and develop a team of Engineers with varying experience to resolve complex hardware and software issues and proactively analyze and update customers' systems
Partner with Sales teams and subject matter experts to identify and implement solutions that produce high-impact insights and tangible value for our customers
Skills and Experience You'll Need to Be Successful
BS/BA degree in Business Technology, Computer Science, or Management Information Systems, Business Administration, Math, Statistics, or Engineering or equivalent combination of education and experience
10 years' experience in computer technology or related fields within the last 12 years
Strong written and verbal communication skills
Demonstrated leadership in enterprise solutions
Experience managing large customer relationships in the technology sector and leading teams supporting mission-critical enterprise data warehouse and analytics solutions
Proficient in the use of Microsoft Office suite of applications
Teradata does not offer employment sponsorship for this position
Ideally, you will also have the following
MBA or another advanced degree
Previous people management experience
Advanced leadership in complex enterprise solutions, analytic environments or data science
Teradata Database experience
Benefits You'll Enjoy
Teradata is an Equal Opportunity/Affirmative Action Employer and commits to hiring returning veterans.