Requirements Candidate must have either a Bachelor's degree in Computer Information Systems, Microcomputer Technology, and three (3) years of progressively responsible technical experience within a help desk and/or support service environment, including one (1) year of supervisory experience or an Associates Degree in Computer Information Systems, Microcomputer Technology, and six (6) years of progressively responsible technical experience within a help desk and/or support service environment, including two (2) years of supervisory experience.
Licenses and Certificates : A valid Texas Class "C" Driver's License or equivalent issued by another state by time of appointment.
General Purpose Under general direction, manage the operation of the Support Services team.
Typical Duties Plan, organize, direct, analyze and review Support Services systems and staff requirements.Involves: Develop policies and procedures that outline how problems are analyzed, documented and corrected.
Monitor and track the coordination of support services requests and functions.
Ensure that incidents are properly identified, prioritized and resolved in a timely manner.
Plan, design and analyze the need for technology according to best practices, while ensuring high levels of customer service quality and availability.
Track and analyze trends in Support Services requests and generate statistical reports.
Assess the need for systems reconfigurations based on trends and make recommendations to IT staff and management.
Supervise assigned subordinates.Involves:scheduling, assigning, instructing in, guiding checking and evaluating work; arranging for or engaging in employee training and development; enforcing personnel rules and regulations, standards of conduct, work attendance, and safe work practices; counseling, motivating and maintaining harmonious working relationships among subordinates; recommending staffing and employee status changes; interviewing applicants.
Perform related professional and managerial duties as required.Involves: substituting for supervisor during absences if delegated to maintain continuity of services and operations and similarly substituting for subordinates.
General Information For a complete job specification click, here . Salary Range: $55,633.64 - $77,748.01 per year.
The starting salary is generally at the beginning of the salary range.
Please note: This is an unclassified/contract position.
Note: Applicants are encouraged to apply immediately.
This position will close when a preset number of qualified applications have been received.
Note: Applicants with a foreign degree must have all relevant documents translated and evaluated by a College, University, or Credentials Evaluation Services Department prior to submitting them to the Human Resources Department.
Closing Date/Time: 10/2/2018 11:59 PM Mountain
City Of El Paso