Envoy Air Inc. is a wholly owned subsidiary of the American Airlines Group. With more than 16,000 employees, Envoy is the largest provider of regional flight service to American Airlines. Flying under the American Eagle brand and livery, Envoy provides ground handling services for many American Airlines flights. The Company was founded in 1998 as American Eagle Airlines, Inc. and in 2014, changed its name to Envoy Air Inc. Envoy is headquartered within the Dallas metropolitan area in Irving, TX with large operations in Dallas/Fort Worth, Chicago, Miami, New York, and Los Angeles. At Envoy, we go beyond transporting people from one destination to another. Our goal for employees is to take you where you want to go - whether a short-term stay or a lifelong career. Are you ready for take-off?
The Support Services Investigator reports to the Manager of Hub Administration. The Support Services Investigator is the primary liaison between Envoy and AA in the area of DOT complaints regarding disabled passengers related to Part 382. Duties include investigating and validating claims, partnering and collaborating with the American Airlines and build relationships with both internal and external customers. Presents data on a regular basis and conducts phone conversations. Must be familiar with DOT related policies, prepares reports and may be assigned to various ad-hoc projects. The Support Services Investigator must be able to work on multiple projects with tight timelines. Must be able to interact with the DOT and business partners. This job requires travel and unescorted access to airport Security Identification Display Areas (SIDA).
The ideal candidate must be able to work in a team environment and has the ability to prioritize work and projects in order to meet deadlines and objectives. Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated.
High school diploma or GED equivalent
One year experience in the DOT or equivalent experience
Knowledge of the DOT policies
Ability to travel extensively
Must be able to communicate effectively with internal and external stakeholders
Must be able to read, write, fluently speak, and understand the English language
Possess the legal right to work in the United States
Prior experience in airline management
Prior experience working in the DOT area
Additional Position Details
Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible.
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable.
This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy AIR Inc.