Responsible for response to alerts generated by our managed services customers or by automated alerts. Responsible for keeping the Helpdesk Board current as per our SLA, and clients/account managers kept informed as to the status of their Service Tickets.
The duties for this position are primarily carried out at our corporate site. Staff must be able to effectively interact with client contacts and be able to listen to the description of issues and act upon them. They must also be able to effectively work with leadership, account managers and sales staff to ensure the smooth transition of actionable items to the appropriate party.
MINIMUM REQUIREMENTS (may be mitigated by appropriate experience)
2 of the following:
Clare Computer Solutions, Inc. is an Equal Opportunity Employer
Clare Computer Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Clare Computer Solutions