Support Manager

Rural King Tiffin , OH 44883

Posted 2 months ago

Job Title: Support Manager

Job Location: Store Location

Reports to: Assistant Store Manager

FLSA Status: Hourly Non-Exempt


The Support Manager collaborates with the management team in delivering excellent operations management, including freight processing, store recovery, and backroom organization. This position is a key carrier.


  • Ensure attractive, safe, and accurately priced merchandise displays and floor plans

  • Be a positive and professional "role model" for the team

  • Demonstrate effective problem-solving and analytical skills

  • Stock merchandise through planogram execution

  • Properly feature presentations

  • Ensure quality customer service with Customer CARE practices

  • Stock shelves with items by making sure that items are brought forward

  • Process overstock to risers and stockrooms

  • Place price tags on items and ensure that barcodes are correctly placed

  • Ensure pricing labels are clear and visible

  • Ensure that any excess materials are placed in storage rooms

  • Clean and dust items and shelves

  • Ensure that no damaged or expired items are placed on shelves

  • Reduce inventory shrink by identifying potential causes of shrink and retraining associates on proper procedures

  • Supervise and direct the stocking team

  • Key holder

  • Use general office equipment such as telephone, copy machine, fax machine, calculator, computer.

  • Operate Telxon gun, forklift, pallet jack, ladder, and other retail equipment.

  • May be required to cross train and perform other duties


  • Possess good understanding of retail processes

  • Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful and efficient

  • Ability to work independently without supervision

  • Ability to work a 40-hour workweek with varied hours, days, night, and weekends as business dictates

  • Ability to access and use the in-store computer, scanning system, and wireless handheld unit

  • Ability to participate in our online applicant and new hire on boarding process remotely

  • Ability to complete computer-based training


  • None


  • Good visual acuity

  • Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently

  • Ability to stand and/or walk for long periods of time

  • Ability to use a ladder and/or pallet jack

  • Close vision for computer work

  • Repetitive wrist movements on keyboard

  • Ability to walk up and down stairs multiple times per day

  • Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)

  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

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