Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Support Manager

Expired Job

Lowe's Companies, Inc. Warwick , RI 02886

Posted 4 months ago

Position Description

The Support Manager role will have a focus in one of three areas Front-End, Back-End, or Night Operations.

The Support Manager Front-End role is primarily responsible for planning, scheduling, monitoring, and successfully implementing all non-selling operations in the front-end of the store (i.e., cashier and administrative functions), facilitating the store s ability to provide a superior customer shopping experience and maximize sales and profitability. This includes overseeing the Administrative office, researching shortages or overages, depositing cash in the bank, handling register pulls and loans, managing exchange and loaner accounts, and monitoring Customer Service desk activity.

The Support Manager Back-End and Support Manager Night Operations roles are primarily responsible for planning, scheduling, monitoring, and successfully implementing all non-selling operations in the back-end of the store (during the overnight shift or the Night Ops role), facilitating the store s ability to provide a superior customer shopping experience and maximize sales and profitability. This includes leading a team responsible for critical support processes including receiving and stocking inventory, assembling product, and delivery. In addition, the individual in this role delivers training to associates, manages performance, and creates schedules for the team to ensure adequate department coverage at all times.

To be successful, the Support Manager must collaborate and communicate with his/her peers on the leadership team to ensure that critical information is being shared and to determine the most effective methods for meeting service objectives and customer needs.

Job Requirements

Morning, afternoon, and evening availability any day of the week;

Late evening, night-time, and early morning availability any day of the week (for Night Ops role)

Physical ability to move large, bulky and/or heavy merchandise;

Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.

Minimum Qualifications

High School Diploma and 3 years of retail store experience OR 5 years of experience in a retail environment

Experience managing project teams (with or without direct report responsibility)

Experience working cross-functionally

Strong working knowledge of Microsoft Office

Preferred Qualifications

Experience in customer service role

Experience working in a fast paced, dynamic retail environment

Experience in a leadership role with direct report responsibility

Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling)

Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Director Of Product Support

Astronova, Inc.

Posted 1 week ago

VIEW JOBS 12/8/2018 12:00:00 AM 2019-03-08T00:00 Director of Product Support This strong leader is responsible for overseeing the activities of the global technical services team and authorized product support partners. The director implements business strategies and is responsible for the profitability of the company's technical services activity. You will be the point person for working across teams to achieve the company's ambitious goals. RESPONSIBILITIES AND DUTIES: * Oversees and manages the global technical support team * Measures, evaluates and improves call center processes * Measures, evaluates and improves field service processes * Manages and improves the knowledge base to increase productivity * Evaluates call activities and identifies, communicates, and escalates opportunities for improvement and warranty reduction. * Participates in the implementation of product and process changes (may include site visits) * Implements processes and plans for new products to ensure product technical support readiness * Identifies issues related to product reliability and customer satisfaction * Proposes innovative solutions * Exhibits in-depth product knowledge * Exhibits a high level of technical expertise * Maintains and enhances a positive and supportive work environment * Responsible for governance, which involves working with the overarching structure, processes and procedures to accomplish objectives, which include metrics of success and deliverables * Responsible for ensuring that the team successfully completes their work * Assures checks and balances for compliance with standards and vision alignment * Plans project resources and ensure compliance with the project budget and schedule * Performs liaison activities with upper management and stakeholders * Continuously coordinates and follows up on open tasks with team members * Drive the customer support and user experience that wins in the marketplace and achieves financial performance * Develop products that meet or exceed customer requirements; Cost, performance, quality, innovation, reliability, manufacturability, appearance/style, durability, etc * Support development of Bills of Material for use by the parts department REQUIRED SKILLS & COMPETENCIES: * Must be a strong leader, motivator, and decision-maker * Must be well organized and have excellent communication and interpersonal skills * Must have an ability to work effectively with team members at all levels * Must have a demonstrated ability to effectively manage multiple projects simultaneously * Must have a demonstrated ability to manage projects to successful and timely completion * Must have strong analytical and problem-solving skills * Must be a self-starter capable of working both independently, as well as part of a team * Must have strong computer skills and be proficient with Microsoft Office or Google Applications software * Bill of Materials knowledge and experience is essential * Customer focus * Perseverance * Learning/change agility * Process Management / Continuous Improvement * Business data collection and analysis * Understanding of complex electrical/ control systems within the supported product lines. Remote monitoring and printing equipment experience is a plus * Business acumen * Organizational awareness * Risk management * Written communications * Presentation skills REQUIRED QUALIFICATIONS: * Bachelor's Degree in Engineering, or equivalent. At least 15-20 years of product support leadership experience in a manufacturing/production environment is required (printing equipment preferred) CANDIDATE MUST BE: * Creative * Articulate * Responsive * Accountable * A solution-focused thinker * Well-versed in both written and spoken English * Attentive to detail * Coachable * Compassionate PREFERRED ABILITIES AND KNOWLEDGE: * Product and process design experience * Component, system, and product testing experience * WordPress/HTML/CSS * Adobe Software Suite * ERP System * Printing equipment experience * A working knowledge of project management and related software, e.g. Microsoft Project or equivalent * Familiarity with Product Lifecycle Management (PLM) Systems * Familiarity with mechanical and electrical CAD software such as SolidWorks or Altium is a plus Astronova, Inc. West Warwick RI

Support Manager

Expired Job

Lowe's Companies, Inc.