Support Executive

Strong understanding and hands-on knowledge of windows desktop platform overall

Strong experience in building , maintaining and administering windows desktop.

Proficient in optimizing performance of desktops and user experience

Strong in Group policies and configuring and simplifying them

Experienced in Microsoft Modern workspace management capabilities - levering Intune, Auto Pilot, desktop anlaytics etc.

Strong skillset in scripting, powershell etc.

Experienced in Break fix laptop/Desktop issues remotely.

Provide Remote support coverage for in-scope locations for EUC issues

Proficient in automation through PowerShell/Azure CLI/VBScritp/Batch etc

Relevant Microsoft Certifications

Excellent communication skills

Strong analytical capabilities

Flexible to work in shifts.

Work on incidents, tasks and requests for the issues related to EUC

Develop & document procedures for assisting End Users in restoring lost or damaged data and files from file backups for data and files on shared drives.

Provide Remote support coverage for in-scope locations for EUC issues.

Provide remote assistance with conferencing equipment's and related issues which can be remotely troubleshooted.

Track, maintain and report the equipment spares inventory levels and replenishment requirements for spares, replenishment, and servicing.

Coordinate with the other teams to manage in-scope on-site technical support requests to resolution and closure.

Provide instructions and usage assistance to End Users with supported devices and software.

Document solutions and associated procedures to the Break/Fix incidents in knowledgebase.

On-call support for high priority incidents.