Tata Consulting Services (Usa) Columbus , OH 43216
Posted 2 weeks ago
Technical/Functional Skills :
Experience in providing Deskside Support
Knowledge of Windows Desktop OS
Data Center, Network Operation Support
Smart-hand support for Server, Network and End user computing
Basic Knowledge of reporting/ITSM Tool
Experience in supporting VIP users
Excellent Communication
Roles & Responsibilities:
Desk-side engineer for technical support for customers and their networked computers and peripherals
Duties include (but not limited to)
Accurately testing, identifying, repairing, resolving, and documenting end user
technical issues regarding basic network/desktop/laptop support, Printers, PDAs,
iPhone/iPad & other Smart Devices
Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard
drives
IMACD function including installation and decommission
Backing up and restoring user data, settings and associated systems
administration activities
Assist ServiceDesk/Remote Desktop Support teams for hands and feet
coordination efforts
Assist on Incident and Problem management activities
Taking ownership of issues through to resolution on all appropriate requests
Categorize and prioritize end user support requests (Incidents) and service
requests by utilizing ticketing system to track tickets and provide up-to-date status
and information
Move equipment associated with escalated help desk incidents and service
requests
Performing asset inventory activities as needed
Recommends and/or performs upgrades on systems to ensure longevity
Works with procurement staff to purchase hardware and software
Maintain spare parts/ inventory list on a monthly basis and coordinate for any
disposal requisites
Provide trade show planning and support, setup, test, training, logistics and
maintenance of all required Workstation and peripheral equipment at the site.
Incremental labor and incidental travel expenses shall be funded by Customer (e.g.
meals, travel, and lodging) in accordance with the Agreement
Be available for Oncall support during afterhours as and when necessary
Adhere to ticket response and resolution SLA's as agreed upon with the
customer
Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic
understanding of fixing Wireless LAN, Ethernet desktop configuration issues
Exposure to PALO Alto devices to support.
Girls Scouts - Arizona Cactus Pine Council
Posted 2 days ago
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