Do you envision a world of endless possibilities? A world where passionate innovators come to collaborate in order to empower every person and every organization on the planet to achieve more?
We're a glimpse ahead, reinventing the way we work, play, learn and do business. Bring your vision to ours!
We are a diverse team delivering industry-leading services across the globe. We strive to be our customers' and partners' trusted advisors, by helping them through our expertise to fuel some of the largest and most complex IT solutions in the world.
We are constantly exposed to cutting-edge software, services and devices and are proud to shape future technologies. We grow professionally through coaching from experienced mentors and through focused career development programs reaching into a wide range of opportunities.
Knowledge of Office 365 Security & Compliance and Authentication is very desirable.
Strong customer service, communication, problem-solving and interpersonal skills, team work, capacity to deal with difficult customers and ambiguity.
Ability to handle high pressure situations well.
Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
As a Support Escalation Engineer in the CSS MW Exchange business which includes the following technologies: Office 365, Exchange, Security & Compliance and Authentication, you will be accountable for providing an outstanding technical support experience to our Enterprise customers.
From problem identification to full resolution, you will own and manage your cases through the most appropriate channels (phone, e-mail and any other new modern tool), and collaborate with Product Group and other support team members. Your focus is to support one or more of the above mentioned technologies in Enterprise environments including Online versions. You will participate in various training sessions, and internal technical events as they become available. You will also be given the opportunity to become a subject matter expert in one of more areas and receive guidance and mentorship from your colleagues.
We are looking for people who
Are curious and eager to troubleshoot and resolve complex technical issues
Like to collaborate in multicultural environments and interacting with stake holders to resolve service issues
Are autonomous with a strong sense of customer service to be able to engage with the right internal audiences