Support Engineering Manager, Frontier Platform Engineering Operations

Amazon.Com, Inc. Seattle , WA 98113

Posted 2 months ago

DESCRIPTION

Job summary

Amazon Web Services (AWS) is the pioneer and recognized leader in cloud computing. We provide a platform for IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world. Our customers range from start-ups to leading web companies to Global 2000 companies across industries. AWS's customers are looking for ways to improve their business models and solve complex customer challenges leveraging AWS's robust suite of solutions. With AWS Outposts, customers can run fully managed solutions delivering AWS infrastructure and services to virtually any on-premises or edge location for a truly consistent hybrid experience.

We are hiring a dedicated leader to manage our team of Support Engineers driving operational processes to support ongoing fleet health activities each day. We are seeking a passionate professional who is committed to tech leadership demonstrated through strategic vision, orchestrating tactical execution against said vision, and engineer career development. As a leader in EC2 Edge, you will own the entire hardware replacement workflow, including failure analysis and generating mitigation plans to improve the Edge fleet health globally. You will establish mechanisms for you and your team to perform against ambitious organizational benchmarks and drive the right outcomes for customers and Amazon. This will be a dynamic leadership position with a growing business unit that will require comfort with changing conditions and an ability to exude confidence in ambiguous situations by providing explicit direction to the team amidst competing priorities.

Key job responsibilities

Your role will require you to lead from the front by becoming a technical expert on all team workflows. You will be responsible for achieving organizational goals, defining priorities for ongoing operational work, coordinating partner team resources for driving ongoing automation initiatives, and most importantly mentoring and developing the engineers that report to you. As a manager of the team that will be running many of our most visible customer facing processes, you will be required to provide updates and reports to EC2 leadership and account management teams.

About the team

Our mission is "to support Frontier fleet health activities through new hardware installation orchestration, Field Replacement Unit (FRU) process ownership & orchestration; Outpost Rack (or server) decommissioning; and internal service test hardware ordering, delivery, and capacity management. The intent is to build processes and systems that scale ahead of business needs with a decreasing marginal operational overhead. Our objectives in 2022 are all about speed and information: we will focus on reducing process cycle time and increasing process transparency."

BASIC QUALIFICATIONS

  • 5+ years of relevant work experience in Support Engineering leadership

  • Experience managing teams, building processes, and delivering complex programs

  • Experience working directly with customers to understand their issues and working through problems to address underlying root cause.

PREFERRED QUALIFICATIONS

  • Exhibiting exceptional empathetic leadership

  • Passionate about mentorship and developing others

  • Excellent problem-solving skills

  • Experience communicating with technical and non-technical stakeholders across multiple business units

  • Experience with sprint planning and other engineering practices

  • Eager to learn in a fast paced environment

  • Self-driven leader, and a team player mentality

  • Proven ability to work effectively in a cross-functional team

  • Excellent written and oral communication skills

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Engineering Manager Platform Analytics OrgWide Apps & Admin Slack

Slack

Posted 6 days ago

VIEW JOBS 9/28/2022 12:00:00 AM 2022-12-27T00:00 <p>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.</p><p>Job Category</p><p>Products and Technology</p><p>Job Details</p><p>Slack Platform's mission is to make interactions between people and software delightful. We make it easier for you to integrate the software you use every day, streamline internal workflows, and discover and integrate new software solutions. We are building the largest wall-to-wall platform for business software discovery and distribution.</p><p>A taste of our scale and reach:</p><ul><li><p>During weekdays, the cumulative number of minutes of active use of Slack by all users globally now exceeds one billion.</p></li><li><p>1.5 billion messages are sent per month, half of those outside the United States</p></li><li><p>Every day we see over 8 million simultaneously connected users, over 9.6 billion web requests, and enqueue over 2 billion background jobs</p></li><li><p>We have 650k+ custom apps and integrations actively used weekly with 790k+ daily active developers building on the platform</p></li><li><p>90% of our paid customers on Slack actively</p></li></ul><p>Our Team</p><p>Platform Analytics is a new team, chartered in collaboration with the existing Platform Admin engineering team, to deliver data, insights, and visualizations of customers' Slack Platform usage and data flow to Slack Administrators and Developers. This Analytics team's role is critical to the success of Slack's ambitious Platform vision, as we introduce new tools for developers and end users to reshape how Slack works with their existing tools and services, while enabling unprecedented customizability to meet the needs of their business processes and workflows.</p><p>What you will be doing</p><ul><li><p>Staffing and onboarding a new engineering team, in collaboration with the existing Platform Admin team.</p></li><li><p>Defining, evolving and communicating the team's vision, mission, and strategy across Slack.</p></li><li><p>Collaborating with Product and technical leaders to build a roadmap for your team and growing the team to execute on that roadmap.</p></li><li><p>Implementing effective engineering processes and policies.</p></li><li><p>Executing on team's goals in a timely and efficient manner.</p></li></ul><p>What you should have</p><ul><li><p>A bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience.</p></li><li><p>At least 2+ years of experience as an Engineering Manager.</p></li><li><p>Excellent cross-functional communication, collaboration, and relationship development skills.</p></li><li><p>Familiarity working with Agile software development lifecycle</p></li><li><p>You can contemplate several, and often conflicting, constraints and make rapid decisions. You can anticipate future technical needs for the product and craft plans to realize them.</p></li><li><p>You love helping engineers develop new skills and advance in their careers. You don't shy away from performance conversations and you recognize the relationship between objective feedback and career growth.</p></li><li><p>You excel at building roadmaps and can develop a long-term team vision in partnership with Product Management and other engineering teams on Slack Platform. You can then be accountable for driving project execution.</p></li></ul><p>Slack's Platform Engineering Team is a fun, diverse, and inclusive team that treats their colleagues extraordinarily well. We look for people who are curious, inventive, and work to be a little better every single day. In our work together we seek to be smart, humble, hardworking and, above all, collaborative.</p><p>For Colorado-based roles: Minimum annual salary of $187,750. You may also be entitled to receive a bonus, restricted stock units, and benefits.</p><p>For additional information check out the Colorado Equal Pay for Equal Work Guide.</p><p>Accommodations</p><p>If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.</p><p>Posting Statement</p><p>At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.</p><p>Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.</p><p>Salesforce welcomes all.</p><p>Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.</p><br> Slack Seattle WA

Support Engineering Manager, Frontier Platform Engineering Operations

Amazon.Com, Inc.