Support Engineer (Sre)

About the Role:

Grade Level (for internal use):

10

Software Engineer III

The Team:

The current team is composed off highly skilled SRE engineers who constantly work on automation and enhance the reliability of the applications. They work on incident management, continual improvement and collaborate with colleagues in different domains to deliver dynamic solutions.

Essential Duties & Responsibilities:

• Part of a production support SRE group that helps triage and troubleshoot application related issues for critical business applications.

• Design, build and support infrastructure running on AWS

• Develop or enhance Ansible code to automate the infrastructure management

• Work with infrastructure team to triage Major Incidents. Infrastructure for applications that run on AWS.

• Work with/support business users to understand issues, develop root cause analysis and work with the product team for the development of enhancements/fixes.

• Become an integral part of a high performing global network of engineers/developers working from Colorado, New York, London, Singapore and India to help ensure 24x7 reliability for critical business applications.

• As part of a global team of engineers/developers, deliver continuous high reliability to our technology services.

• Support deployment and patching activities for applications.

• Strong focus towards developing permanent fixes to issues and heavy automation of manual tasks.

• Provide technical guidance to junior level resources.

• Works on analyzing/researching alternative solutions and developing/implementing recommendations accordingly.

Compensation/Benefits Information:

S&P Global states that the anticipated base salary range for this position is 62,200 - 129,000. Base salary ranges may vary by geographic location.

This role is eligible to receive S&P Global benefits. For more information on the benefits we provide to our employees, visit

Qualifications:

Technical:

• 2-5 years of IT Experience

• 2-5 years agile application development and support experience

• 2-5 years of experience as a Site Reliability Engineer or similar role

• Computer Science or related degree

• Hands on experience in Java and or .NET, Angular, Oracle, Unix/Linux, Windows server

• Hands on experience in Web Services (mainly REST), MQs, Tomcat, Apache, WebLogic, IIS

• Hands on experience in Kubernetes (knative/istio)

• Strong working experience with AWS Cloud technologies

• Strong working experience with Ansible, Splunk and Akamai

• Working experience with DevOps tools, majorly with Maven/GIT/Jenkins/Ansible/ Python/ Terraform

• Knowledge in shell, python or power shell scripting

Additional:

• Good written and oral communication skills.

• Experience in maintaining focus and driving results in a fast-paced, dynamic environment.

• A strong background interfacing with multiple groups; ability to coordinate effectively, multi-task and manage pressure.

• Proven ability to work using different styles as needed to accommodate the situations encountered.

• Experience in assessing change impacts and the development of task estimates.

• Strong analytic, problem solving and decision-making skills.

• Cloud certifications

• Flexibility to work in shifts, including occasional weekend rotation

• Experience working in a Production Support team

Education

• Bachelors' degree in Computer Science, Information Systems or Engineering is required, or in lieu, a demonstrated equivalence in work experience.

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States

About S&P Global Ratings

At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions.

S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit www.spglobal.com/ratings

What's In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation

• Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

S&P Global has a Securities Disclosure and Trading Policy ("the Policy") that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy's requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

20

• Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority

• Ratings - (Strategic Workforce Planning)

Job ID: 295490

Posted On: 2024-04-15

Location: Boulder, Colorado, United States